Customer Service Advisor - 6 month Fixed Term Contract

Olleco; Shaw; On-site; GBP 25,000; Full time

Job summary

A leading renewable energy company in the UK is looking for a Customer Service Advisor for a 6-month fixed-term contract. You will provide exceptional customer service, assist with account management, and work closely with operational teams. Ideal candidates will have some experience in customer service or sales, strong communication skills, and a proactive approach to problem-solving. The role offers competitive pay and benefits, including opportunities for career growth.

Benefits

Pension

Life Assurance

20 Days’ Holiday

Wellbeing support

Career development opportunities

Qualifications

• Previous experience in a customer service or sales role preferred, ideally phone-based.
• Working knowledge of computer and phone systems.
• Good written and verbal communication skills.

Responsibilities

• Deliver amazing customer service by building rapport with customers.
• Identify and resolve potential issues proactively.
• Manage customer accounts effectively.

Skills

Customer service skills

Communication skills

Ability to follow processes

Computer and phone systems experience

Education

GCSEs in English and Maths at grade C / 4 or equivalent

Job description

Customer Service Advisor - 6 month Fixed Term Contract

Shaw, Oldham

£25,000 per annum - Benefits include Pension, Life Assurance, 20 Days’ Holiday

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

The role includes :

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways

What we are looking for :

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set processGood written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C / 4 or equivalent

What do we offer?

• Working Hours, Monday - Friday 9.00 am - 5.00 pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Wellbeing support free access to our Employee Assistance Programme
• Coaching, training and support if you have the right interpersonal skills we’ll help with the rest!