Retail Customer Advisor (Lewisham) - 37.5 hours

Three; Lewisham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading mobile network provider in the UK is seeking enthusiastic individuals for a customer-facing role. Responsibilities include understanding customer needs, solving queries, and driving a positive customer experience. Ideal candidates should possess excellent communication skills and a willingness to learn. Opportunities for career development and bonuses are included. This role requires commitment to working across 5 days, including weekends.

Benefits

Individual bonus accelerators for high performers

Great discounts with our Perks at Work scheme

Great training courses and career development opportunities

Qualifications

• Experience in a customer-facing role.
• Awesome communication skills.
• Willingness to learn.

Responsibilities

• Understanding each customer and their needs.
• Setting the bar on coverage, reliability and customer care.
• Solving queries for customers quickly.
• Providing amazing experiences that make people feel good.
• Achieving personal and store KPIs.
• Matching products and services to customers' needs.
• Driving customer experience by engaging in great conversations.
• Offering solutions to customers with general mobile or network queries.
• Working 5 days per week, including weekends.
• Going beyond the expected and wowing customers with technology.

Job description

Company Description

Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

At Three, our vision is better connectivity every day, for every customer. We need the right team to be at our best, giving you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career.

Job Description

£per hour

A brand new smartphone on an Unlimited data plan

On‑target bonus of 25%, paid out monthly based on your store's performance

Individual bonus accelerators for high performers

Great discounts with our Perks at Work scheme

Great training courses and career development opportunities

Responsibilities

• Understanding each customer and their needs
• Setting the bar on coverage, reliability and customer care
• Solving queries for customers quickly
• Providing amazing experiences that make people feel good
• Achieving personal and store KPIs
• Matching our products and services to our customers' needs and selling them our state‑of‑the‑art products and services
• Driving our customer experience by engaging in great conversations and ensuring they leave our stores happy
• Offering solutions to customers with general mobile or network queries
• Working 5 days per week, including weekends
• Being customer focused, going beyond the expected, working as one team, and wowing our customers with technology that elevates everyday moments

Qualifications

• Experience in a customer‑facing role
• Awesome communication skills
• Willingness to learn

Additional Information

We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Just a heads up. You don’t need knowledge in our products; the ambition and drive to learn will do just fine.

Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?

Equal Opportunity

We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.