Customer Service Advisor

Staffline Group PLC; Middleton; On-site; GBP 24,000; Full time

Job summary

A leading logistics company in Middleton is seeking a full-time Customer Service Advisor. The role involves managing customer queries, maintaining records, and processing orders. Ideal candidates will have strong communication and listening skills, with experience in customer service or retail. Benefits include a competitive salary of £24, on-site amenities, and opportunities for career progression.

Benefits

Free on-site car park

On-site canteen

Career progression opportunities

Monthly discount vouchers

Qualifications

• Experience within customer service or retail sectors.
• Ability to identify and react to customer feelings positively.
• Must be mobile with own vehicle.

Responsibilities

• Act as the first point of contact for day-to-day queries.
• Log information and maintain detailed records.
• Investigate queries and respond within agreed SLA's.
• Handle driver queries around service delivery.
• Process orders ensuring attention to detail.

Skills

Good listening skills

Communication skills

Computer skills (Excel)

Job description

Customer Service Advisor

Posted on November 20th, 2025

Middleton, Manchester

£24, per annum

Type of Job

Temporary

Job Description

Apply today to work as a Customer Service Advisor for our client's leading logistics company.

Staffline is recruiting for Customer Service Advisors in Middleton, Manchester.

Working Hours

This is a full-time role, working 5 week rota 6 out of 7 days Monday to Saturday (Note Saturday = work from home) and hours of work are:

• Wk1 - 07 : 00-15 : 00
• Wk2 - 08 : 00-16 : 00
• Wk3 - 09 : 00-17 : 00
• Wk4 - 10 : 00-18 : 00
• Wk5 - 11 : 00-19 : 00

Responsibilities

As a Customer Service Advisor your duties include:

• To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.
• Log information on calls received and maintain detailed and accurate records.
• Investigate all queries received and respond within agreed SLA's.
• Responding to all driver queries around service delivery.
• Processing orders where required, ensuring a high level of attention to detail is maintained.

Our Perfect Worker

Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner.

• Need to be able to work at both locations, ideally be mobile with own vehicle.
• Have experience within customer service or retail sectors.
• Have good communication skills / spoken English and computer skills (Excel).

Key Information and Benefits

• Earn £24, per year
• Full-time
• Free on-site car park
• On-site canteen
• Good transport links within the location
• Career progression opportunities
• Building relationships
• Development programmes and plans available for all levels
• Variety of reward and recognition programmes
• Monthly discount vouchers
• Excellent progression prospects

Job Ref 1XPOTPGK

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.