Client & Customer Service Associates

Dimensions Specialist Recruitment Ltd; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global investment management firm in Greater London is seeking candidates for Customer Service roles. The positions focus on addressing customer inquiries regarding investment funds and pensions, offering ongoing training and development. Ideal candidates will have a background in corporate customer service and excel in problem-solving. This role supports a hybrid working environment, catering to diverse employee needs and career progress.

Qualifications

• Experience in corporate customer service environment is preferred.
• Ability to handle customer queries confidently and efficiently.
• Strong problem-solving skills.

Responsibilities

• Respond to and resolve incoming queries from customers and Financial Advisers.
• Provide updates on accounts and products.
• Engage in ongoing training to enhance knowledge and skills.

Job description

We are recruiting for a global investment management organisation who have introduced a highly attractive hybrid flexible working programme. As a respected employer and organisation, they are certainly an organisation of choice who fully encourage diversity, are supportive of employee needs and understand the importance in offering genuine ongoing career opportunities.

Due to an increase in business activity, they are now looking to further expand their Customer Service teams within their Surrey based offices. These are very much career progressive roles, offering ongoing training and where you continue to develop your skills, knowledge and experience.

This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming queries from both direct customers and Financial Advisers.

With ongoing training, you will be fully responsible for responding to all level of incoming enquiries predominantly around investment funds and pensions (product training supplied). This can include resolving all levels queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered etc.

Whether your experience has been gained within a corporate customer services environment, these roles have ...