Customer Service Advisor

Aspire Recruitment; Runcorn; On-site; GBP 26,000; Full time

Job summary

A recruitment agency seeks a Customer Service Advisor to manage customer interactions and work orders in Runcorn. This full-time role requires strong customer service and communication skills. Daily tasks include coordinating with engineers and ensuring timely job completion. Benefits include holiday options, a performance-based bonus, and a friendly team culture. The ideal candidate is empathetic, professional, and skilled in administration.

Benefits

20 days holiday

Team performance-based bonus

Career growth opportunities

Qualifications

• Strong customer service and communication skills.
• Proficient in data entry, phone etiquette, and administration.
• Empathetic, professional, and customer-focused.

Responsibilities

• Handle incoming customer calls and emails to log and manage work orders.
• Coordinate with engineers to ensure jobs are completed accurately.
• Maintain accurate technical records to support first-time fixes.

Skills

Customer service skills

Communication skills

Data entry proficiency

Time management

Job description

Customer Service Advisor

Location: Runcorn (Office-based)

Job Type: Full-time, Permanent

Salary: £26,000 per annum

Hours: Monday to Friday, 7am–6pm (8‑hour shifts on a rota basis). 1 in 5 Saturdays, 8am–12pm.

About the Role

An exciting opportunity has arisen for a Customer Service Advisor to join our client’s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.

You’ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.

Key Responsibilities

• Handle incoming customer calls and emails to log and manage work orders.
• Diagnose and allocate faults to the appropriate engineer or contract manager.
• Meet service level agreements (SLAs) by responding promptly to reactive jobs.
• Maintain accurate technical records to support first‑time fixes.
• Provide regular updates to customers and document all communications.
• Coordinate with engineers to optimise scheduling and job completion.
• Close jobs accurately for invoicing and raise new work orders as required.
• Work collaboratively with cross‑functional teams to provide technical support.
• Log compliments, complaints, and concerns for timely resolution.
• Adhere to rota shift patterns (7am–6pm, core hours 8:30am–5pm) with occasional Saturdays.

Experience

• Strong customer service and communication skills.
• Proficient in data entry, phone etiquette, administration and IT systems.
• Empathetic, professional and customer‑focused.
• Excellent time management and punctuality.

Desirable Experience

• Previous helpdesk / customer service experience.
• Complaints handling and scheduling.
• Background in electrical or plumbing businesses.

Benefits

• 20 days holiday (with holiday purchase options available).
• Team performance‑based bonus.
• Supportive and friendly team culture.
• Great opportunity for career growth within a thriving business.

Application Process

If you’re ready to join a dynamic team and make a real impact, apply today!

This vacancy is being handled by Aspire Recruitment. We receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.