Quality Assurance Customer Advisor

Stirling Warrington; England; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading company in customer service in Banbury is seeking a Quality Assurance Customer Advisor to manage customer documentation and improve internal processes. Candidates should have strong organisational and problem-solving skills, as well as excellent communication abilities. Experience in Quality Assurance or food manufacturing is beneficial. This role offers up to £32,500 depending on experience and includes various benefits like progression paths and job security.

Benefits

Progression paths within the business

Job Security

Company Pension

Qualifications

• Strong problem-solving and organisational skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; experience with SAP or other CRM.

Responsibilities

• Complete and manage customer documentation requests.
• Review, update, and maintain specifications on customer platforms.
• Populate, organise, and manage internal Quality Assurance documentation.

Skills

Problem-solving skills

Organisational skills

Communication skills

Attention to detail

Proficient in Microsoft Office

Tools

SAP

CRM

Job description

Job Title: Quality Assurance Customer Advisor

Location: Banbury

Shifts: Days 8am-4pm

Salary: Up to £32,500 (Depending on experience)

Benefits: Progression paths within the business, Leading company within the industry, Job Security, Company Pension.

Quality Assurance Customer Advisor Responsibilities

• Complete and manage customer documentation requests, including site approval questionnaires and product specifications.
• Review, update, and maintain specifications on customer platforms within agreed deadlines.
• Populate, organise, and manage internal Quality Assurance documentation, including product statements, specifications, and procedures, ensuring accuracy and accessibility.
• Maintain accurate customer information and communicate directly with customers when required.
• Collaborate with Customer Care, Quality, and Corporate functions to ensure consistent and accurate information delivery.
• Support compliance activities, internal audits, and documentation reviews as needed.

Quality Assurance Customer Advisor Experience

• Strong problem-solving and organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with high attention to detail.
• Proficient in Microsoft Office, Experience with SAP, or other CRM.
• Background in Quality Assurance, Customer Documentation, or Specification Management is preferred.
• An understanding of food manufacturing would be beneficial.

For more information on the Quality Assurance Customer Advisor contact Ewan at Stirling Warrington.