Customer Advisor (Denplan) - 12 month FTC

Simplyhealth; Abbots Worthy; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading health company in the UK is looking for a Customer Advisor to provide exceptional service and handle customer queries. This role offers a flexible working environment, with expectations of being in the office once a week. The ideal candidate will possess strong communication skills and a passion for helping others. The position entails working 35 hours per week, from Monday to Friday, contributing to a revolution in accessible healthcare.

Qualifications

• Strong communication skills to handle customer queries effectively.
• Ability to take ownership of queries and follow through to resolution.
• Experience in a customer service or advisory role preferred.

Responsibilities

• Serve as the first point of contact for customers via phone.
• Manage queries and complaints with support as needed.
• Meet productivity requirements and maintain call time availability.

Skills

Customer service

Communication

Problem-solving

Job description

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As a Customer Advisor, you’llbe the first point of contact for our customers over the telephone, helping with their queries and ensuring they receive the best service possible. You will be a part of our Service vision which is to deliver an effortless digital experience enabled by world class AI and supported by human expertise.

Key responsibilities:

• Dealing with customers via phone to ensure they receive a helpful, positive experience with their Denplan queries.
• Taking full ownership of queriesand following them through to a successful outcome. You’ll also handle occasional complaints, with full support from us.
• Ensuring customers receive a positive and outstanding experience each time you are in contact with them.
• Meeting agreed productivity requirementssuch as call time availability, and processing customer requests accurately so the quality is right first time.
• Actively participate and work towards set targets such as call time availability and processing times.
• To provide excellent customer service by taking full ownership of queries and following these through to a satisfactory conclusion.
• Cross training to support processes across different departments in the ‘one service centre’, this may require you to train on multiple systems.
• Stay informed about our products, services, and the wider healthcare market.

We have a head office in Andover, Hampshire, and depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. As a Customer Advisor, you can expect to be in the office a minimum of once a week. The working hours for this role are 35 hours per week, Monday to Friday.