BD & Customer Service Representative

OECOPHY LTD; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A Swiss lab-grown diamond jewelry company is seeking a part-time BD & Customer Service Representative in London. This role involves managing customer interactions, supporting business development, and collaborating with various internal teams to enhance customer experience. Ideal candidates should have a Bachelor's degree, at least two years of customer service experience, and strong relationship management skills. Compensation includes an hourly wage, commission, and bonus.

Qualifications

• At least two years of experience in a customer service role.
• Exceptional interpersonal and client-centered approach.
• Flexible to work variable hours including weekends.

Responsibilities

• Handle customer interactions and support business development.
• Respond to customer queries through various channels.
• Collaborate with internal teams to enhance customer experience.

Skills

Customer relationship management

Interpersonal skills

Problem-solving skills

Organizational skills

Time management

Education

Bachelor's degree in Marketing, Communications, Business Management or related field

Tools

MS Office

Google Drive

CX or CRM software

Job description

Job Description: BD & Customer Service Representative

Company Overview

We are a Swiss lab-grown diamond memorial jewelry company and, above all, a people-focused business operating in various markets worldwide. Our team is seeking a part-time Business Development & Customer Service Representative based in London. To ensure success in this role, you must possess strong expertise in customer relationship management and the ability to maintain a positive brand image. You will also support and work closely with our Global Head of Customer Service in Switzerland.

Our primary mission is not to function as dealers in the diamond trade, but to provide emotional support. Our cremation diamonds and jewelry reconnect clients with their deceased loved ones, keeping them close to their hearts. Inspired by so many touching stories, our employees are dedicated to offering care and comfort to families in need.

Role and Responsibilities

The BD & Customer Service Representative will handle day-to-day customer interactions and support regional business development and logistics. Key responsibilities include:

• Engage with customers by providing warm, sincere service.

• Maintain a polished, professional appearance that demonstrates confidence and reflects the high-caliber, well-established nature of our clientele.

• Respond promptly and effectively to customer queries via email, phone, Zoom, and in-person office appointments, which are our preferred method due to the enhanced clarity and efficiency they provide.

• Manage customer inquiries from order placement through delivery.

• Identify customer needs, respond to inquiries, and collaborate with internal departments to optimize customer service, strengthen brand awareness, and maintain a positive customer experience.

• Support the development of the logistical processes in your region.

• Assist the IT, Marketing, and Communications teams with initiatives to help boost sales and enhance customer experience.

• Attend international professional fairs, when scheduled, to help develop B2B opportunities.

• Document processes and log technical issues, customer compliments, and complaints.

• Analyze customer feedback on product ranges and new releases, and prepare corresponding reports.

• Stay informed about industry trends and new CRM technologies.

• Perform other duties as assigned by management.

Qualifications and Requirements

A Bachelor's degree in Marketing, Communications, Advertising, Business Management, or a related field is preferred.

• At least two years of experience as a Customer Service Specialist or in a similar customer-support role.

• Extensive experience gathering and interpreting customer experience data.

• Knowledge of online customer engagement platforms and channels.

• Proficiency in MS Office, Google Drive, and CX or CRM software.

• Exceptional interpersonal skills and a client-centered approach.

• Excellent organizational and time management abilities.

• Strong communication, collaboration, and problem-solving skills.

• Flexibility to work a variable schedule, including weekends and retail operating hours, is essential.

Application Requirement

Please provide a CV that includes a profile photo.

Compensation

Salary Composition: Hourly wage + commission + bonus