Inside Sales - UKI

Achilles Group Limited; Abingdon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A sales solutions provider is seeking an Inside Sales Executive in the United Kingdom to convert prospects into valued customers. Key responsibilities include managing subscriptions, driving revenue, and ensuring high customer satisfaction. Ideal candidates will have prior sales experience and strong communication skills. This role is situated in either Abingdon or Belfast, offering an exciting opportunity for growth and development.

Qualifications

• Previous experience in an Inside Sales or Customer Service role.
• No mandatory qualifications required.

Responsibilities

• Convert prospects into customers and provide efficient onboarding.
• Sell Achilles products and services to prospective customers.
• Manage subscription renewal process for designated accounts.

Skills

Structured selling

Sector knowledge

Working knowledge of MS Office applications

Tools

MS Dynamics

Job description

Description

The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles.

Location - either Abingdon or Belfast

Key Responsibilities

REVENUE

• Selling a range of Achilles products & services to prospective customers
• Cross-selling & upselling to maximise revenue opportunities
• Manage the annual subscription renewal process for designated accounts
• Achieve monthly quarterly and annual sales objectives
• Follow up database mail shots by telephone to establish sales leads
• Supporting Buyer-led campaigns to onboard new Suppliers

RETENTION

• Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers
• Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription
• Promote usage within Supplier organisations through reporting & insights
• Maintain optimum customer experience & satisfaction
• Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
• Recommend additional products and services that can add value to the customer
• Manage win-back process where Supplier subscriptions have lapsed

DATA QUALITY

• Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
• Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings

TEAM

• Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
• Take part in morning huddles to review previous day and to set daily objectives
• To work within a framework of corporate standards and policies.
• Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents

Qualifications

KNOWLEDGE

• Structured selling
• Sector knowledge
• Working knowledge of MS Office applications

EXPERIENCE

• Previous experience in an Inside Sales or Customer Service role

QUALIFICATIONS

• No mandatory qualifications required

Person Specification

COMPETENCIES

DRIVE & MOTIVATION

• Addresses multiple demands without losing focus or energy
• Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
• Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence
• Encourages others during challenging times with their positive, can-do attitude

INFLUENCING

• Successfully employs more than one influencing strategy or tactic when trying to persuade others
• Effectively employs bold, unusual, or dramatic steps to persuade and convince others
• Rehearses or role-plays conversations or presentations to get feedback on their intended approach
• Anticipates the effect of their approach on others

CUSTOMER FOCUS

• Uses communication styles that are appropriate to the needs and interests of customers and stakeholders
• Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these
• Asks questions to gain a clear understanding of customer's problems or complaints
• Keeps customers informed of progress

ACHIEVING RESULTS

• Plans and structures own work in order to achieve agreed objectives
• Strives to deliver within agreed deadlines
• Thinks carefully about how to make the best use of their time
• Balances quality standards with the need to meet deadlines

SUPPORTING COLLEAGUES

• Treats others with respect, fairness, and consistency
• Makes time available to help others when asked
• Uses their skills and knowledge to make things easier for others
• Thinks about the impact of their own work and performance on others in the team