Jobs in Dijon, Deutschland

Job Title: Customer Success Manager Junior - Illicit trade/anti-piracy, Issy-les-Moulineaux

Forward Global

Issy-les-Moulineaux, France (Full remote or based in 8th arrondissement of Paris)

Other

Yes

4338435032210210816327620

1

16.05.2025

Key Responsibilities:

• Serve as the primary contact for clients, analyzing their needs and providing tailored solutions with support from internal teams.
• Implement actions to strengthen client support and enhance service value for lasting relationships.
• Develop and monitor customized reports, ensuring clients have access to necessary resources.
• Manage ad hoc client requests with prompt, tailored responses.
• Oversee client projects to meet expectations.
• Organize regular meetings with clients to maintain close relationships.
• Create access and demonstrate our platform, tailoring presentations to user needs.
• Anticipate client needs and identify potential risks or disputes early.

Requirements:

• Significant experience in a similar role within the service or tech sector; an agile, resourceful, and independent spirit is essential.
• Excellent interpersonal skills.
• Ability to learn quickly and work effectively in a fast-evolving environment.
• Proficiency with office tools (Excel, PowerPoint, Google Sheets, Slides).
• Fluency in both English and French is mandatory.

Additional Benefits:

• Full remote or based in Paris 8th arrondissement.
• Permanent contract with benefits including paid holidays, lunch vouchers, insurance schemes, teleworking options, sports sessions, modern premises, retirement plans, and support for parenthood.

Forward Global is an equal opportunity employer, welcoming applications from all qualified candidates.

Forward Global specializes in risk and reputation management, with a focus on fighting illicit markets, including piracy. The firm has offices worldwide and a dedicated division for anti-piracy efforts, protecting clients in entertainment and cultural sectors.