Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Issy-les-Moulineaux; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking a Customer Success Manager Junior to enhance client relationships and provide tailored solutions. This role requires significant experience in the service or tech sector, excellent interpersonal skills, and fluency in both English and French. The position offers the flexibility of full remote work or being based in Paris, with a permanent contract and attractive benefits.

Prestations

Paid Holidays

Lunch Vouchers

Insurance Schemes

Teleworking Options

Sports Sessions

Modern Premises

Retirement Plans

Support for Parenthood

Qualifications

• Significant experience in a similar role within service or tech sector.
• Ability to learn quickly and work effectively in a fast-evolving environment.

Responsabilités

• Serve as primary contact for clients, analyzing needs and providing tailored solutions.
• Develop and monitor customized reports, ensuring clients have necessary resources.
• Organize regular meetings with clients to maintain close relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Job Title: Customer Success Manager Junior - Illicit trade/anti-piracy, Issy-les-Moulineaux

Client:

Forward Global

Location:

Issy-les-Moulineaux, France (Full remote or based in 8th arrondissement of Paris)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327620

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities:

• Serve as the primary contact for clients, analyzing their needs and providing tailored solutions with support from internal teams.
• Implement actions to strengthen client support and enhance service value for lasting relationships.
• Develop and monitor customized reports, ensuring clients have access to necessary resources.
• Manage ad hoc client requests with prompt, tailored responses.
• Oversee client projects to meet expectations.
• Organize regular meetings with clients to maintain close relationships.
• Create access and demonstrate our platform, tailoring presentations to user needs.
• Anticipate client needs and identify potential risks or disputes early.

Requirements:

• Significant experience in a similar role within the service or tech sector; an agile, resourceful, and independent spirit is essential.
• Excellent interpersonal skills.
• Ability to learn quickly and work effectively in a fast-evolving environment.
• Proficiency with office tools (Excel, PowerPoint, Google Sheets, Slides).
• Fluency in both English and French is mandatory.

Additional Benefits:

• Full remote or based in Paris 8th arrondissement.
• Permanent contract with benefits including paid holidays, lunch vouchers, insurance schemes, teleworking options, sports sessions, modern premises, retirement plans, and support for parenthood.

Forward Global is an equal opportunity employer, welcoming applications from all qualified candidates.

Forward Global specializes in risk and reputation management, with a focus on fighting illicit markets, including piracy. The firm has offices worldwide and a dedicated division for anti-piracy efforts, protecting clients in entertainment and cultural sectors.