Jobs at Grupo Planeta in Spain

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay, and at check-out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Ensure that the highest level of customer satisfaction and service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
• Learn to ensure accuracy of reservations in respect of depositing information, billing / credit details, VIP / guest special requests, room rates, and guest information.
• Ensure procedures are followed regarding guest transportation, luggage collection, and storage, and maintain guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department and hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Qualifications

• Currently enrolled in an MBO hotel / tourism or Hotel Management program.
• Known as enthusiastic, hospitable, team-builder, stress-resistant, and representative.
• Passionate about hospitality.
• No need to be a specialist already, but eager to learn.
• Speak English and Spanish; French is a plus.
• Available for at least 6 months, 5 days per week, 40 hours of practice per week.

Additional Information

• A trainee allowance of 600€ per month.
• A dynamic internship where you will experience the whole Front Office department.
• Working in a young and enthusiastic team.
• Working in a hotel chain with many opportunities.
• Excellent opportunities for internal training and schooling during the internship.
• Excellent international career development opportunities after your internship.

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