Bar-Jobs in Spanien

As Operations Manager, you will be responsible for running the full operational side of Polo Valley — ensuring all departments function at a high level, internal processes are followed, and client experiences are consistently excellent.

This is a leadership role for someone who is proactive, detail-oriented, and thrives in fast-paced, high-standard environments. You’ll work closely with the CEO to implement systems, manage staff, and raise the bar across every area of the business — from hospitality to horse care, events to HR.

Key Responsibilities

Operational Leadership

• Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.)
• Ensure clear coordination between teams and consistent communication across departments
• Anticipate issues and prevent last-minute crises through planning and discipline
• Lead weekly operations meetings and ensure task follow-through

Process & Systems Implementation

• Create and implement SOPs (Standard Operating Procedures) across all areas
• Train team members on protocols and ensure full understanding and compliance
• Identify inefficiencies and introduce practical, scalable solutions

HR Management

• Oversee team structure, scheduling, and staffing needs
• Manage recruitment, onboarding, reviews, staff development, and (when needed) dismissals in coordination with HR Assistant.
• Handle conflict resolution, disciplinary procedures, and uphold internal policy standards
• Foster a strong, values-driven culture of respect, performance, and accountability

Client Experience & Service Delivery

• Ensure all client-facing elements meet the high standards expected of the Polo Valley brand
• Work closely with front-of-house and hospitality teams to maintain consistency across all guest touchpoints
• Support with the execution of polo tournaments, VIP visits, and lifestyle events

Reporting & Accountability

• Provide weekly operational reports and updates to the Managing Director
• Track team performance and task execution across departments
• Manage inventory, costs, and operational budgets in coordination with Admin

Ideal Candidate Profile

• 3–7 years of experience in hospitality operations, property / lifestyle management, or high-end resort / club environments
• Strong leadership and people management skills; confident handling HR responsibilities
• Excellent organisational skills and a highly structured, systems-driven approach
• Comfortable balancing strategic oversight with hands-on problem solving
• Clear communicator with fluency in English & Spanish
• Calm under pressure, solutions-focused, and committed to high standards

What We Offer

• A competitive salary tailored to experience and capability
• Opportunity to work in one of Europe’s most unique lifestyle environments
• Close collaboration with leadership and exposure to business-wide strategy
• Clear career growth potential as the business expands
• A dynamic, ambitious, and values-led team

To Apply :

Please send your CV and a short cover email to [emailprotected] with the subject line : Operations Manager Application – Polo Valley