Operations Manager jobs in United Kingdom

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You’ll be joining CIBC’s Capital Markets, OTC Derivatives Operations. Reporting to the Senior Director, Derivatives Operations, you will be accountable for all daily and periodic operational functions supporting Futures, Exchange Traded listed options and Precious Metals. You will play a key role providing supervisory oversight and support to other CIBC employees and third-party service providers on cash, position and trade reconciliations, collateral management, trade processing, data maintenance and escalation management. You will have accountability to ensure all support staff are adequately trained, procedural documentation is up-to-date, and effective controls are in place and measurable.In addition this role will lead and orchestrate process and system enhancements to ensure CIBC delivers world-class operational support. In so doing, you will regularly engage with senior business partners across Front Office, Finance, Risk and Technology to support business growth and deliver best-in-class experiences to our customers.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. This is subject to business needs and there may be additional on-site days required.

How You’ll Succeed

• You can demonstrate solid experience/exposure - You will have 5 to 10 years of hands-on Capital Markets operations experience related to futures and options trade settlement and reconciliation activities. You will have an operating knowledge of clearing and exchange services such as the OCC and TMX. You will have practical experience with applications such as BPS, Gloss, IWS, SOLA, or similar account systems.
• Supervisory operation responsibilities – You will apply experience and judgment in leading and resolving issues promptly, including the identification of lessons learned. You will ensure all daily tasks are completed under a controlled environment. You will orchestrate required training. You will ensure all regulatory obligations are met.
• Coordinating multiple priorities - You will effectively lead strategic planning and project delivery. You will constantly think about how to tighten operational controls and improve the client experience. You will regularly demonstrate drive and ability to take the necessary measures to achieve your objectives.
• Build and manage an effective controlled environment – You will update procedures, define critical controls, audit and enforcement mechanisms. You will examine the impact on new business requirement or regulatory obligations against existing technology designs and operational processes.
• Training and mentorship – You will provide cross training and guidance on all operational processes. You will adopt and share a mindset oriented to trust, open communication, creative thinking and cohesive team effort. You will develop and deploy formal training packages when rolling out new controls.

Who You Are

• You are a caring and accountable leader. You are passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
• You have a degree/diploma in Finance, Business and/or a related field and have experience in an operations role directly supporting clients.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your relationship skills and ability to work with multiple stakeholders is what sets you apart.
• You are driven by collective success. You seek out innovative solutions and embrace evolving technologies.You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You are flexible and able to adapt to changing situations. You thrive in a fast paced & demanding environment developing problem solving and issue resolution skills.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Client Facing, Mentoring Staff, Operations Management, People Management, Process Improvements, Resource Allocation, SLA Management