Operations Manager

CBI Home Health; Fredericton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading home health agency in Fredericton is seeking an Operations Manager to oversee the daily operations of community services and ensure a safe environment for clients. The ideal candidate will have strong supervisory experience and a background in health or social services. Responsibilities include managing staff, ensuring compliance with health and safety standards, and support planning for clients with disabilities. Join a diverse team committed to providing quality care and making a significant impact in the community.

Benefits

Flexible schedule

Comprehensive benefits package

Employee Perks and Discount Programs

Paid orientation and training

Qualifications

• 5 years of experience in supporting individuals, including supervisory experience.
• 3-5 years of experience working directly with clients with disabilities.
• Proven health care operations management experience.

Responsibilities

• Manage daily operations of assigned homes and staff direction.
• Ensure health and safety compliance for all homes.
• Conduct inspections and maintain safety plans for clients.

Skills

Staff management

Health and safety compliance

Client financial monitoring

Person-centered care

Bilingual in French

Education

Post-secondary education in health/social services

Job description

CBI Home Health

Supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.

Because Your Care Matters.

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What You Will Do

The Operations Manager ensures the service environment is safe and the day-to-day requirements of operating the home(s) and/or community-based services are met. The Operations Manager is responsible for staff management, coaching and scheduling and for creating a safe and secure home-like or inclusive environment for individuals in service, families, and staff. The role contributes directly to the experience of the individuals supported by CBI Home Health in our Specialized Community Services, in all settings.

Your Role

• Daily operation of assigned homes and direction to staff
• Hire Team Lead and Direct Support Staff and assist with recruitment needs and onboarding of new staff
• Health and safety compliance for all homes
• Maintenance of master scheduling guide for each individual or home, including monitoring of overtime
• Conduct monthly and annual inspections in each home
• Ensure the environment of potential homes meets specific operational criteria
• Assist with planning and implementation of move-in/move-out procedures
• Ensure follow through on the Individual Support Plan (ISP)/ Plan of Care (POC), Behavioural Support Plan (BSP) protocols
• Monitor safety plans for all clients.
• Ensure timely and comprehensive response to Incident Reporting
• Ensure accurate records of house petty cash and client's personal cash
• Monitoring client’s finances
• Review incident reports

Required Qualifications

What you will need to be successful:

• Post‑secondary education in health/social services field or 5 years’ experience in supporting individuals and supervisory experience/ Minimum 1 year of experience in a supervisor or leadership role in a service‑focused organization
• Minimum 3-5 years of experience working directly with clients with intellectual/developmental disabilities and/or mental health diagnosis
• Track record of successful health care operations management and/or residential home management
• Be experienced in clinical program and financial management
• Demonstrated person‑centered focus with a commitment to providing quality care.
• Valid Class 5 Drivers License

Preferred Qualifications

• Strong knowledge of the health care system, and experience in home and community care
• French Bilingual

Recruitment Technology Disclosure

We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation. #HHSCS