Manager of Operations

ROSC Solutions Group Inc.; Hamlet of Gunn; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community recovery organization in Gunn, Alberta is seeking a Manager of Operations to oversee daily administration and staff supervision. This role involves managing operational functions, fostering team development, and ensuring compliance with standards to support individuals in addiction recovery. Candidates should have a strong background in management, particularly in social services or recovery environments. The organization emphasizes inclusivity and support, aiming for a positive culture and positive outcomes for clients.

Qualifications

• 3+ years of management or supervisory experience in health or social services.
• Understanding of the Therapeutic Community Model.
• Experience supervising teams with a focus on performance.

Responsibilities

• Oversee daily operational functions and staff coordination.
• Supervise Support Team Leads and frontline staff.
• Manage vendor and service provider relationships.

Skills

Management experience

Organizational skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Job description

Manager of Operations

Lakeview Recovery Community

*This position is onsite in Gunn, AB. 45 minutes NW of Edmonton*

At Lakeview Recovery Community, we are committed to ensuring equity of access to people from across the province who seek assistance in addiction recovery. We welcome men over the age of 18, of all ethnicities, sexual orientations and we seek to provide an inclusive environment. Our staff are culturally aware and sensitive to diverse needs. We work to ensure all clients feel safe and secure in their new environment and that they soon feel at home.

Located in Gunn, Alberta, Lakeview Recovery Community supports men living with addiction on their journey to a sustainable recovery. We deliver a full continuum of addiction recovery support in a community environment, focusing on healing and personal growth. Our goal is that individuals leave Lakeview with the life skills, tools, and resources to maintain long‑term wellness and sustain recovery and having nurtured healthy relationships with friends and family.

Reporting to the Director of Operations, the Manager of Operations plays a key role in overseeing day‑to‑day administration, staff supervision & training, and program coordination to ensure the smooth and efficient operation of the community. This position also directly oversees the administrative teams at Lakeview, ensuring effective systems, processes, and supports are in place to maintain operational excellence.

Role‑specific Accountabilities:

• Oversee daily operational functions, including scheduling, logistics, and staff coordination, ensuring seamless delivery of services.
• Supervise Support Team Leads, frontline staff, and administrative teams, providing guidance, mentorship, and performance management.
• Lead the administrative function at Lakeview, including oversight of client records, reporting, data management, and general office administration.
• Support staff onboarding, training, and ongoing professional development, with a focus on non‑clinical skills and service excellence.
• Ensure compliance with policies, procedures, and standards while maintaining accurate documentation and reporting.
• Assist with program monitoring and evaluation by collecting data, preparing reports, and supporting continuous improvement initiatives.
• Manage vendor and service provider relationships, including contracts, supplies, and facility maintenance needs.
• Provide administrative support for budgeting, payroll coordination, and expense tracking in collaboration with the Director.
• Act as the operational point of contact during daily programming, addressing issues promptly and escalating concerns as needed.
• Foster a positive, team‑oriented workplace culture built on accountability, collaboration, and inclusivity.

Qualifications:

• 3+ years of management or supervisory experience, ideally in a health, social services, or recovery‑focused environment.
• Strong understanding of the Therapeutic Community Model.
• Strong organizational and administrative skills, with proven ability to manage multiple priorities.
• Experience supervising both frontline and administrative teams, with a focus on performance, accountability, and staff development.
• Demonstrated ability to mentor and train staff, with a focus on developing non‑clinical and professional skills.
• Strong communication and interpersonal skills, with the ability to build positive relationships at all levels.
• Proficiency in Microsoft Office and administrative systems; experience with budgeting and reporting preferred.
• Commitment to equity, diversity, and inclusion, with a high level of empathy and professionalism.

Conditions of Employment

• Successfully complete and pass a Vulnerable Persons Criminal Record Check prior to initiating employment and annually thereafter.