Operations Manager In Home ABA Therapy services

Discovery Therapy LLC; New Brunswick; On-site; CAD 76,000 - 94,000; Full time

Job summary

A leading ABA therapy provider is seeking an Operations Manager for its in-home services in Charlotte, NC. This important role involves coordinating schedules, managing logistics, and ensuring families receive comprehensive support. Ideal candidates should have 2+ years of relevant experience, demonstrate exceptional organizational and communication skills, and thrive in a collaborative environment. This position offers a salary of $55,000 – $67,500 annually, plus a benefits package to support personal and professional growth.

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid Time Off & Paid Holidays

Paid Training

Supportive team culture

Qualifications

• 2+ years of operations, administrative, or healthcare/ABA experience preferred.
• Must live within commuting distance of Charlotte, NC.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate staff schedules and match team members to family needs.
• Support clinical and administrative teams with day-to-day logistics.
• Ensure families are informed and supported.

Skills

Exceptional organization and customer service skills

Strong communication

Problem-solving mindset

Job description

Operations Manager – In-Home Services Charlotte NC

Salary: $55,000 – $67,500 annually, based on experience
Location: Office Onsite at our Charlotte NC clinic

Ready to Run the Show?

Do you love keeping things organized, running smoothly, and making people's lives easier? Are you the kind of person who thrives on variety—one day coordinating staff schedules, the next solving logistics across multiple family homes, and the next troubleshooting a challenge before your second cup of coffee?

If so, Discovery ABA has the perfect role for you as our Operations Manager – In-Home Services. This isn’t your average desk job—it blends organization, communication, and real problem-solving with a mission that directly impacts children and families.

Who We Are

At Discovery ABA, we support children ages 2–18 with autism through in-home, school, and community-based ABA services. Our mission is simple: deliver evidence-based care that changes lives—while supporting the clinicians and families who make the work possible.

What You'll Do

This role is all about ensuring our in-home services run smoothly from start to finish. You’ll play a key part in coordinating staff, managing schedules, supporting families, and making sure services are delivered without interruption.

Your responsibilities may include:

• Coordinating staff schedules and matching team members to family needs
• Supporting clinical and administrative teams with day-to-day logistics
• Ensuring families are informed, supported, and clear on next steps
• Troubleshooting service issues such as cancellations, coverage gaps, or communication needs
• Partnering with leadership to improve systems, processes, and workflows
• Tracking service delivery, onboarding tasks, and documentation to keep services moving
• Helping plan and support field-based events, trainings, and staff engagement activities
• Maintaining compliance with company policies and payer requirements to avoid service delays

What We're Looking For

• Must live within commuting distance of Charlotte, NC
• 2+ years of operations, administrative, or healthcare/ABA experience preferred
• Exceptional organization and customer service skillsStrong communication and a flexible, problem-solving mindset
• Ability to work independently and as part of a team

Schedule

• Typical hours: 7:30 AM – 4:30 PM
• Flexibility will occasionally be required to support staff trainings, clinic events, and other operational needs outside typical hours
• Based onsite at the Charlotte clinic

What You'll Love About Working With Us

• Salary that matches your skills: $55,000 – $67,500 annually depending on experience
• Benefits that have your back:
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) with company match
  • Paid Time Off & Paid Holidays
  • Paid Training
  • Supportive team culture: Fun, collaborative, and focused on professional growth

Ready to Apply?
If this sounds like your kind of challenge, apply today and join a team where every day brings something new, every problem has a solution, and every role makes a difference.

Discovery ABA – where your skills meet your purpose.