Operations Manager

Rentokil Initial; Newfoundland and Labrador; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pest control provider is seeking an Operations Manager in Avalon Peninsula, NL. The successful candidate will lead a team of technicians to achieve sales goals and provide exceptional customer service. Responsibilities include managing daily operations, offering direction to staff, and monitoring financial performance. Candidates should have management experience in customer service and pest control. The role offers a company car and various health benefits.

Benefits

Company car

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match up to 3.5%

Vision care

Qualifications

• 3-5 years in a management role with emphasis on customer service.
• Pest control management experience required.
• Ability to obtain necessary licenses as required.

Responsibilities

• Manage daily operations of pest control technicians.
• Offer direction to staff in service and client care.
• Responsible for managing financial performance in operations.

Skills

Customer service management

Team training and mentoring

Verbal communication

Written communication

Education

Bachelor’s degree (preferred)

Job description

Company Overview

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self‑motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Position

Rentokil‑Terminix is currently seeking an experienced Operations Manager in Avalon Peninsula, NL. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.

Responsibilities

• Manage daily operations of pest control technicians with the goal of providing superior customer service to clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Qualifications

• Bachelor’s degree (preferred but not required)
• 3‑5 years in a management role with emphasis in customer service
• Pest control management experience required
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route‑oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
• Must pass pre‑employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search

Benefits

• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match up to 3.5%
• Vision care

If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil‑Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil‑Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

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