Manager Administration and Operations Support

National Bank of Canada; Victoria; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Victoria seeks a Manager for Administration and Operations Support. This role involves overseeing daily operations, managing HR for over 20 associates, and ensuring compliance with procedures. Successful candidates will have a Bachelor's degree or equivalent experience, strong financial expertise, and excellent communication skills. The institution offers a competitive benefits package, including health and wellness programs, a generous pension plan, and opportunities for community involvement.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Telemedicine service

Virtual sleep clinic

Employee and Family Assistance Program

Preferential banking services

Responsibilities

• Oversee daily branch operations related to financial transactions.
• Manage HR for 20+ associates, including performance evaluations.
• Ensure compliance with administrative procedures and policies.
• Perform follow-ups as recommended by Internal Audit.
• Maintain quality work environment and monitor branch budgets.
• Encourage positive morale within the branch.
• Provide administrative support to Regional Managers.

Skills

Financial expertise

Coaching and staff training

Leadership

Communication skills

Proficient in Word, Excel, PowerPoint, and Outlook

Education

Bachelor's degree related to the sector or 5 years of relevant experience

Job description

Elevate your career as Manager, Administration and Operations Support at National Bank Financial! Your exceptional ability to work in synergy with clients and colleagues will be a key asset. In this role, you will be responsible for managing the smooth functioning of day-to-day branch administrative operations, in accordance with policies and procedures, while playing an instrumental role in supporting the growth and success of our advisor teams.

Your job

• Oversee and ensure day-to-day branch operations related to financial transactions are compliant and provide the first line of contact for escalation of client related operational and logistical matters.
• Oversee the HR management of 20+ associates, including performance evaluations and recruitment of new talent.
• Disseminate administrative procedures and policies to ensure that branch employees understand and comply with them while contributing to enhance processes and improve operations.
• Perform rigorous follow-ups as recommended by Internal Audit and Compliance.
• Make sure that the premises and a quality work environment are maintained and monitor branch activity related budgets.
• Demonstrate leadership that encourages positive morale and culture within the branch and build our brand within the community.
• Provide administrative support to the Regional Managers on a variety of tasks.

Your team

National Bank Financial – Wealth Management is the fifth largest investment dealer in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches.

You will report to the Regional Administrative Manager for your branch’s region. Collaboration and partnership will be key to your success.

Prerequisites

• Bachelor's degree related to the sector of activity or 5 years of relevant experience.
• Recognized financial expertise (processes, products, applications).
• Experience in coaching and staff training.
• Experience in personnel management is an asset.
• High level of leadership, initiative and autonomy.
• Excellent communication, interpersonal, organizational positive attitude skills.
• Proficient in Word, Excel, PowerPoint and Outlook.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance ProgramPreferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Additional required languages: English.