Operations Manager

In Demand Recruitment and Consulting Inc.; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Canada is seeking an Operations Manager to lead daily operations, manage customer relationships, and coordinate internal teams. The ideal candidate has a strong technical background in instrumentation and must display excellent leadership and communication skills. Responsibilities include overseeing team operations, maintaining customer relations, and supporting inventory management. Compensation is competitive and includes a salary, vehicle, and comprehensive benefits.

Benefits

Vehicle

Gas card

Discretionary bonus

Comprehensive benefits

Qualifications

• Proven experience in instrumentation, industrial controls, or chemical injection environments.
• Demonstrated operational leadership experience with direct people management.
• Strong customer-facing experience to build trust and credibility.

Responsibilities

• Lead and support a team of four, providing guidance and accountability.
• Serve as a primary point of contact for key customers.
• Oversee inventory quantities to ensure availability.

Skills

Operational leadership

Customer relationship management

Technical knowledge of instrumentation

Team leadership

Problem-solving

Education

Red Seal Instrumentation Technician certification

Job description

Position Title

Operations Manager

Location

Edmonton, Alberta
Executive Leadership
4

Position Overview

A well-established, privately held industrial services organization is seeking an Operations Manager to lead day-to-day operations, customer relationships, and internal team coordination.

This is a hands-on leadership role requiring strong technical credibility within instrumentation, pressure/temperature control, and chemical injection systems.

The role is relationship-driven and operationally focused, suited for a professional who can lead a small, experienced team while acting as a trusted interface with customers, vendors, and internal stakeholders.

Key Responsibilities

Operations & Team Leadership

• Lead and support a team of four, providing guidance, accountability, and operational oversight.
• Oversee daily operations to ensure customer commitments, service delivery, and internal workflows are met.
• Maintain and improve operational processes, communication, and efficiency across the business.

Customer & Relationship Management

• Serve as a primary point of contact for key customers, maintaining strong, long-term relationships.
• Engage directly with customers in person, by phone, and via email to support technical discussions and issue resolution.
• Coordinate internally to ensure customer needs are clearly understood and addressed.

Technical & Industry Support (Core Requirement)

• Apply strong working knowledge of instrumentation, pressure and temperature control systems, and chemical injection applications.
• Act as a technical resource in customer and internal discussions (hands-on configuration not required).
• Provide informed input into operational planning, system support, and service execution.
• Support sales and commercial activities through customer interaction and scope clarification.
• Assist with pricing discussions and solution alignment.
• Act as a liaison with vendors and suppliers

Inventory & Supply Chain Oversight

• Oversee inventory quantities to ensure availability while managing costs and obsolescence.
• Coordinate with suppliers on lead times, procurement priorities, and forecasting aligned with operational demand.

Qualifications & Experience

Required

• Proven experience in instrumentation, industrial controls, automation, or chemical injection environments.
• Demonstrated operational leadership experience with direct people management.
• Strong customer-facing experience with the ability to build trust and credibility.
• Solid understanding of pressure and temperature control systems and chemical injection solutions.

Preferred

• Red Seal Instrumentation Technician certification (asset, not mandatory).
• Exposure to SCADA and MODBUS systems.

Key Attributes

• Relationship-driven, professional, and confident communicator.
• Practical, solutions-oriented leader with sound judgment.
• Organized and capable of managing competing priorities.
• Comfortable working in a small-team, high-accountability environment.

Compensation

Compensation is commensurate with experience and includes a competitive salary, vehicle, gas card, discretionary bonus, and comprehensive benefits.

Qualified and interested individuals are encouraged to apply to [e-mail]

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED