Help Desk jobs in Canada

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to!

For over 28 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision.

You can learn more about Expera Information Technology and Vincent Fung's work here:

This is not your typical office job. Our passionately engaged team of A-players is beyond awesome! We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our “art,” striving for excellence in everything we do. We’re also super proud of the fact that we were recently named one of Canada’s Top 50 Best Managed IT Companies and a Top Growing Company 6 years in a row!

We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What’s that you say? You want a day off on your birthday? Consider it done! We're looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that’s right, YOU!

If inside you're saying, "Hell Yeah!" please continue...Our Tier 2+ Desktop Support Analyst position will be a key role in the future success of our organization. We are building the foundation to support massive growth and impact. There are exciting opportunities to help truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.

As a Tier 2+ Desktop Support Analyst, you will support a wide range of IT-related issues, provide advice and recommendations based on best practices, and resolve emergency problems that may come up.Support can range from installation, maintenance, configuration and troubleshooting of workstations, mobile devices, or software. You will be required to travel and report to client sites in and around Calgary, AB.

We are looking for A-Players to join our high performing team of exceptional technology professionals.Here’s what you can expect in our recruitment process:

Submit your resume and cover letter to showcase your accomplishments and why you believe you're a great fit for Expera IT.

Step 2: 15 Minute Chat

Have a preliminary phone interview to review your qualifications, skills, and fit for the position.

Participate in a virtual video call to demonstrate your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle complex technical support issues.

Meet our team members for coffee and to discuss your experience, match with the team, and understand expectations.

Have a virtual conversation with our VP & General Manager, Ciaran Hogan and Founder & CEO, Vince Fung.

Receive an official offer letter, contingent on a clean criminal background check and successful reference check, to start an exciting and rewarding journey with Expera IT.

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