Senior Infrastructure Analyst

Wilder Institute/Calgary Zoo; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a dynamic team at a leading wildlife conservation organization where you will play a key role in enhancing IT infrastructure. As a Senior Infrastructure Analyst, you will define and implement innovative technology solutions that support operations while mentoring a talented IT team. This role offers a unique opportunity to work in a vibrant environment surrounded by wildlife, contributing to meaningful conservation efforts. Enjoy competitive compensation, flexible benefits, and a rewarding work atmosphere that values collaboration and diversity. If you are passionate about technology and conservation, this is the perfect opportunity for you.

Benefits

Competitive compensation

Flexible benefits plan

Employer matching RRSP program

Discounts on food and merchandise

Participation in the Staff Pass Benefit plan

Qualifications

• 10-20 years of experience in Information Technology.
• Working knowledge of IT infrastructure technologies.
• Familiarity with Retail, Non-Profit/Public, or Entertainment sectors.

Responsibilities

• Define and implement new systems/technologies.
• Monitor and troubleshoot technology infrastructure.
• Provide mentoring and guidance to the IT team.

Skills

IT Infrastructure Management

Communication Skills

Project Management

Customer Service

Troubleshooting

Education

Bachelor's degree in IT or Computer Science

Tools

ITIL Certification

MCSA Certification

Fortinet NSE Certification

Nutanix NCP Certification

Job description

Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a full-time permanentSenior Infrastructure Analystto join our Information Technology team. Reporting to the Senior Enterprise Architect, IT, the Senior Infrastructure Analyst is responsible for defining, implementing and enhancing information technology infrastructure (servers, network, security) which support the operations of the organization.

Our Mission| Take and inspire action to sustain wildlife and wild places

Our Values| Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

What you will do:

• Definition, selection, design and implementation of new systems/technologies
• Accountable for identifying, initiating, executing/implementing and supporting significant (i.e. $100k+, teams of 5+, greenfield) initiatives
• Develop and execute systems testing and deployment plans
• Develop Business Cases and Cost/Benefit documents for decision-making purposes
• Monitor all technology infrastructure (server, network) and troubleshooting/resolving issues
• Monitor Help Desk tickets, prioritizing and addressing as required, including in-depth T2 support of infrastructure and end user devices (such as PCs/laptops, tablets, mobile/wearable, kiosks, POS registers/pinpads, etc.)
• Configure/Implement new technology as well as repair/replace existing hardware/software
• Roll out and improve on internal processes such as Operations monitoring and SLA Reporting, Cybersecurity, Disaster Recovery, and Outage management
• Provide mentoring and guidance to IT team

What you will bring:

• Bachelor's degree in IT, Computer Science or related technical field. Other combinations of education/experience may also be considered
• 10-20 years’ experience in Information Technology
• ITIL, MCSA, or other server/network certification preferred
• Fortinet NSE certification preferred
• Nutanix NCP certification preferred
• Working knowledge of IT infrastructure technologies, including server, network, security, cloud, storage.
• Familiarity with Retail, Non-Profit/Public, or Entertainment sectors preferred
• Excellent communication skills (both written and verbal)
• Excellent interpersonal skills, including active listening, relationship building, team participation/leading.
• Excellent organizational and time management skills
• Deadline/commitment/quality driven; dedicated to finding and implementing “best” solution
• Customer service skills

Working Conditions:

• Sitting at a desk, using a personal computer for long periods of time
• Must be willing to work a variety of hours and be on-call including weekends and evenings
• Lifting and moving boxes with computing equipment such as servers, computers, screens etc.

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:

• Competitive compensation, vacation and flex days entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.

Apply by doing the following;

1. Watch thisvideoabout the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
2. Submit your resume and cover letter via our online application system.
3. Fill out the application questions:
   • What are your salary expectations for this role?
   • If hired, when would you be available to start or how many weeks notice do you need to give at your current employer?
   • Please briefly describe your experience including why you are a good fit for this role.

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter online byMay 15, 2025 at 4pm MST.

The Wilder Institute/Calgary Zoo strives tocultivate a workplacein whicheveryonefeels welcome and empowered to bring their authentic selvesto work. As a conservation organization,werespect and value the diversity of all lifeand come together as individuals and teammatesto achieve the organization’s mission and vision. Werecognize thevalue of diversity, equity, and inclusion,and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.