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user support technician
Zusammenfassung
A tech support company in Brampton is seeking a technical support analyst. The role involves troubleshooting computer systems, providing user assistance, and maintaining technical documentation. Candidates should have a secondary school graduation certificate and experience in technical support. Strong communications and multitasking abilities are required. The position offers a permanent contract with 40 hours of work per week.
Qualifikationen
- Experience: 1 to less than 7 months.
- Ability to troubleshoot and resolve technical problems.
- Provide business systems and network support.
Aufgaben
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties.
Kenntnisse
Ausbildung
Tools
Education: Secondary (high) school graduation certificate
Experience: 1 to less than 7 months
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
- Networking hardware
- Security software
- MS Office
- Technical support
- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Excellent oral communication
- Team player
- Ability to multitask
- Time management
Permanent
English
40 hours per week
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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