user support technician

VCI; Brampton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A tech support company in Brampton is seeking a technical support analyst. The role involves troubleshooting computer systems, providing user assistance, and maintaining technical documentation. Candidates should have a secondary school graduation certificate and experience in technical support. Strong communications and multitasking abilities are required. The position offers a permanent contract with 40 hours of work per week.

Qualifications

• Experience: 1 to less than 7 months.
• Ability to troubleshoot and resolve technical problems.
• Provide business systems and network support.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties.

Skills

Excellent oral communication

Team player

Ability to multitask

Time management

Education

Secondary (high) school graduation certificate

Tools

Networking hardware

Security software

MS Office

Job description

Overview

Education: Secondary (high) school graduation certificate

Experience: 1 to less than 7 months

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Troubleshoot and resolve technical problems
• Communicate technical problems, processes and solutions

Computer and technology knowledge

• Networking hardware
• Security software
• MS Office

Area of specialization

• Technical support

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads

Personal suitability

• Excellent oral communication
• Team player
• Ability to multitask
• Time management

Work Term

Permanent

Work Language

English

Hours

40 hours per week