Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.
As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.
Responsibilities
- Contributetodatacentersystemsarchitectureandensure1stlevelofsupport
- Optimizetheracksfornewservers
- Connectpowerandnetworkcableswithinserverandnetworkracks
- Wiretheincomingcablesandnetworkwithintheracksrespectingwiringscheme
- Install/UninstallserversasrequiredbytheDCTeamLeaderandinaccordancewiththeoperationalplan
- Assembleandinstallcomputerhardware(assemble/install/upgrade/updateservers)
- Adheretohealthandsafetyrulesandregulatoryrequirements
- EscalateincidentticketstoLevel2supportwhereappropriate
- ContributetoDatacentermaintenance
- Completeinterventionsontheequipmentinresponsetomonitoringalertsorcustomertickets
- Upgradetheservers(changeobsoletecomponents)
- Undertakecurativemaintenanceondeliveredservers
- Troubleshoottechnicalissuesusingvarioustools:network,servers
- Understandandmaintaincablingsystems
- Replacefailednetworkingdeviceswithinracks
- Implementactionstoresolveproblemsrelatedtotheserverenvironment
- Ensureserversarefunctioningproperlyviaanalysisandmonitoring
- Foralltheseactions,usetherighttoolsandkeepasset’sdatabasesuptodate:stock,assets,status,actions,etc…
- AssistteammemberswithotherrelevantmaintenancetaskswithintheDatacenter
- Coordinateactivitywithall24/7teamsandhelpimprovecustomerrelations
- Contributetothecontinuousimprovementofthedepartment,meetingtherequirementssetoutinthequalitymanagementsystem
- Helpmaintaingoodcustomerrelationsandcustomersatisfactiononadailybasis
- EnsureinformationissharedbetweenmaintenanceagentsandprovidereportstotheTeamLeader
- RespectthescheduleandtargetssetbytheTeamLeader
x
Skills
Technical skills
- AkeeninterestinITandcomputerhardwareproducts/components
- Advancedunderstandingofgeneralmaintenanceproceduresandtechniques
- Basicknowledgeofcomputernetworking
- Physicallycapableandavailabletoworkweekends,publicholidays,andevenings
- Effectiveproblem-solvingabilities
- FluencyinEnglish
Softskills
- Ateamplayerwithexcellentcommunicationsskills
- Customercentricoriented
- Attentiontodetailandasolutionorientedapproach
- Positiveandproactivemindset
- Organizationalskills
- Background
- Post-secondaryorequivalentqualificationinelectronics/IT/Maintenance
- Aminimumof2years’experienceinasimilarrole
- Experience of building and maintaining computers
PROCESS DE RECRUTEMENT
REJOINDRE L’AVENTURE OVHCLOUD
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.
As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.
Responsibilities
- Contributetodatacentersystemsarchitectureandensure1stlevelofsupport
- Optimizetheracksfornewservers
- Connectpowerandnetworkcableswithinserverandnetworkracks
- Wiretheincomingcablesandnetworkwithintheracksrespectingwiringscheme
- Install/UninstallserversasrequiredbytheDCTeamLeaderandinaccordancewiththeoperationalplan
- Assembleandinstallcomputerhardware(assemble/install/upgrade/updateservers)
- Adheretohealthandsafetyrulesandregulatoryrequirements
- EscalateincidentticketstoLevel2supportwhereappropriate
- ContributetoDatacentermaintenance
- Completeinterventionsontheequipmentinresponsetomonitoringalertsorcustomertickets
- Upgradetheservers(changeobsoletecomponents)
- Undertakecurativemaintenanceondeliveredservers
- Troubleshoottechnicalissuesusingvarioustools:network,servers
- Understandandmaintaincablingsystems
- Replacefailednetworkingdeviceswithinracks
- Implementactionstoresolveproblemsrelatedtotheserverenvironment
- Ensureserversarefunctioningproperlyviaanalysisandmonitoring
- Foralltheseactions,usetherighttoolsandkeepasset’sdatabasesuptodate:stock,assets,status,actions,etc…
- AssistteammemberswithotherrelevantmaintenancetaskswithintheDatacenter
- Coordinateactivitywithall24/7teamsandhelpimprovecustomerrelations
- Contributetothecontinuousimprovementofthedepartment,meetingtherequirementssetoutinthequalitymanagementsystem
- Helpmaintaingoodcustomerrelationsandcustomersatisfactiononadailybasis
- EnsureinformationissharedbetweenmaintenanceagentsandprovidereportstotheTeamLeader
- RespectthescheduleandtargetssetbytheTeamLeader
x
Skills
Technical skills
- AkeeninterestinITandcomputerhardwareproducts/components
- Advancedunderstandingofgeneralmaintenanceproceduresandtechniques
- Basicknowledgeofcomputernetworking
- Physicallycapableandavailabletoworkweekends,publicholidays,andevenings
- Effectiveproblem-solvingabilities
- FluencyinEnglish
Softskills
- Ateamplayerwithexcellentcommunicationsskills
- Customercentricoriented
- Attentiontodetailandasolutionorientedapproach
- Positiveandproactivemindset
- Organizationalskills
- Background
- Post-secondaryorequivalentqualificationinelectronics/IT/Maintenance
- Aminimumof2years’experienceinasimilarrole
- Experience of building and maintaining computers