It Technician à United States

You’ll visit client sites across Metro Vancouver to install and support PCs/Macs, printers, Wi‑Fi, switches, firewalls, and collaboration gear. Some days you’ll be troubleshooting on the spot; other days you’ll be doing scheduled work like new user setups, office moves, or small cutovers. You’ll work closely with our remote support team and follow clear runbooks. Most work is during business hours with occasional early mornings, evenings, or weekend cutovers (scheduled in advance).

• End‑user support on site: Fix issues with Windows/macOS, Microsoft 365/Google Workspace, email, VPN/MFA, printers, and common apps.
• IMAC: New user setups, device swaps, application installs and updates, peripheral and display setups.
• Network & Wi‑Fi tasks: Rack/stack small network gear, label and patch, basic switch config (e.g., ports/VLANs), AP placement/mounting, simple firewall swaps following a runbook.
• Hardware handling: Unbox, asset‑tag, image, and deploy endpoints; perform warranty swaps (RMA) and returns.
• Site work: Cabling tidy‑ups, wall/ceiling mounts for APs and cameras (where qualified), small office moves, conference room gear setup (Teams/Zoom rooms).
• Documentation: Update tickets, time entries, photos, and “as‑built” notes before you leave site; contribute quick KB/SOP notes for the helpdesk.
• Escalation & handoff: When a job is bigger than Tier 1, capture what you saw, what you tried, and the current state; hand it to the right engineer.
• Customer care: Set expectations, give plain‑English updates, confirm success before you go.

• Valid BC Class 5 driver’s licence (or 7N with clean record) to travel across Metro Vancouver.
• Hands‑on IT experience (2+ years) in a field, desktop, or hands‑on support role (MSP experience is a plus).
• Comfortable with Windows 10/11 and macOS setup and troubleshooting; basic iOS/Android support.
• Working knowledge of Microsoft 365 (Outlook, OneDrive/SharePoint, Teams), basic Entra ID/Azure AD tasks (password reset, group membership, MFA).
• Basic networking: understanding of DHCP/DNS, IP addressing, switch ports/VLANs, Wi‑Fi basics, and simple firewall changes under supervision.
• Clear spoken and written English; great customer service and patience.
• Criminal Record Check acceptable to happierIT (before start and annually thereafter).
• Right to work in Canada (work authorization for BC).

• Experience with RMM/PSA tools (e.g., ticketing, remote control, asset management).
• Basic PowerShell for user/device tasks; printer queue and driver troubleshooting.
• Small office server/NAS experience (share permissions, backups).
• Familiarity with Ubiquiti, Cisco/Meraki, Fortinet, or similar SMB gear.
• AV/meeting room setup (Teams/Zoom Rooms), label makers, toner/ink management.
• WHMIS/WorkSafeBC awareness, fall‑protection or ladder‑safety training.

• Travel daily between client sites across the Lower Mainland (Vancouver, Burnaby, Richmond, Surrey, Langley, Tri‑Cities, North Shore, Abbotsford, etc).
• Ability to lift up to ~50 lb (23 kg) and work on a step ladder (up to ~10 ft) safely.
• Work in server rooms, ceilings, and tight spaces at times; follow WorkSafeBC practices and site safety rules.
• Standard hours Mon–Fri, with occasional after‑hours or weekend work for scheduled cutovers (with notice).
• Use of PPE and company safety policies is required on relevant sites.
• Work from home office or happier office when not onsite.

• First‑time fix rate and on‑time arrival to site.
• Ticket and time entry quality (clear notes, photos, asset tags).
• Customer satisfaction (short CSAT surveys).
• SLA adherence and reliable communication with dispatch/clients.
• Keeping tools, loaners, and parts accounted for and tidy.

• Full‑time, permanent role with a growing BC‑based team.
• Real experience across many environments; paid training toward relevant certifications.
• Tools, gear, and safety equipment provided; mileage/parking and phone/data policy explained in the offer.

At happier IT, we believe technology should empower people, not frustrate them. Based in British Columbia, we are a forward-thinking Managed Service Provider (MSP) supporting organizations across Canada with reliable IT solutions, cybersecurity, and end-user support. Our mission is simple: to make IT a happier experience for every client we serve.

We work with a diverse portfolio of businesses and not-for-profits, providing everything from helpdesk support and cloud services to cybersecurity, vCIO roadmaps, and Microsoft 365 enablement. Our team prides itself on being approachable, responsive, and proactive—delivering technology that fuels growth while keeping systems secure.

What sets us apart is our commitment to innovation and people development. We are building next-generation tools, designed to give clients and partners deeper visibility, automation, and AI‑driven insights into their IT environments. We also invest heavily in training, offering structured bootcamps and coaching to help our team grow both technical expertise and soft skills.

Joining happier IT means being part of a collaborative, supportive culture where curiosity, accountability, and continuous improvement are valued. We celebrate big wins, tackle challenges together, and keep a sharp focus on making IT more human.

If you’re looking to work with a BC-based tech company that combines hands‑on service, innovative engineering, and a people‑first mindset, then you’ll feel right at home with us.