Customer Support jobs in Canada

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

We are seeking a Senior Account Executive with a strong background in the Canadian Public Sector, including experience working with Federal, Provincial, Municipal governments, and Shared Services Canada (SSC). This role is ideal for someone who understands the unique procurement processes, compliance requirements, and operational challenges of public sector organizations in Canada. You will be responsible for driving strategic engagements, expanding AvePoint’s footprint, and delivering value to public sector clients through our data governance and collaboration solutions.

• Develop and grow relationships within Canadian public sector organizations, including SSC, ministries, municipalities, and Crown corporations.
• Leverage understanding of public sector procurement and compliance frameworks (e.g., GC Cloud Guardrails, ITSG-33, MITS) to position AvePoint solutions effectively.
• Identify and qualify opportunities, build account plans, and drive the full sales cycle from prospecting to close.
• Collaborate with internal teams including marketing, business development, pre-sales engineering, and customer success to deliver tailored solutions.
• Lead consultative conversations that align AvePoint’s capabilities with public sector priorities such as digital transformation, cloud adoption, data sovereignty, and cost optimization.
• Represent AvePoint at public sector events, conferences, and industry forums to build brand awareness and generate leads.
• Maintain high levels of customer satisfaction and reference ability through proactive engagement and support.

• Proven experience selling enterprise software or SaaS solutions to Canadian public sector clients.
• Deep understanding of the structure and decision-making processes within Federal, Provincial, and Municipal governments.
• Familiarity with Shared Services Canada and its role in IT procurement and service delivery.
• Strong consultative selling skills and ability to communicate technical concepts to non-technical stakeholders.
• Experience working in a virtual account team environment.
• University degree or equivalent experience.
• 5+ years of enterprise sales experience, preferably in data governance, cloud, or collaboration technologies.
• Strategic thinker with a sense of urgency, accountability, and a collaborative mindset.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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