Jobs in Richmond Hill, United States

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Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Let’s Build Meaningful Digital Experiences - Together

Join our team and what we’ll accomplish together

We are a service management team that equips organizations to be agile and innovative, focusing on process-driven solutions to be productive, creative, and create value for business stakeholders. We foster a "think service management first" mindset to build solutions using best practices for the workplace of tomorrow, enabling businesses to drive optimization and workforce excellence. By doing these things, we create success faster and in circumstances otherwise not possible.

We’re looking for a passionate and skilled ServiceNow UI/UX Designer & Developer who can blend visual finesse with technical execution to build seamless user experiences within the ServiceNow Service Portal. You’ll play a pivotal role in shaping how users interact with our digital solutions — from intuitive designs to fully functional, responsive implementations.

If you’re someone who thrives in cross-functional teams, loves designing clean and efficient interfaces, and enjoys turning complex business needs into simple user journeys — we’d love to connect.

This is more than a design role — it’s an opportunity to help shape a better digital workplace on one of the most powerful enterprise platforms in the world. If you’re excited by solving real problems and delivering smart, elegant solutions through ServiceNow, we’d love to hear your story.

• Lead end-to-end UI/UX efforts for ServiceNow Service Portal applications — from user research through wireframes to deployed code
• Design and develop custom widgets using ServiceNow’s AngularJS framework and leverage the latest Portal capabilities
• Build and style responsive, accessible layouts using SCSS, Bootstrap, and ServiceNow theming tools
• Translate stakeholder requirements into user-friendly, scalable portal experiences that align with business workflows and ITIL processes
• Create interactive prototypes to communicate and test design ideas before implementation
• Contribute to portal performance optimization, reusable component development, and improved load times
• Ensure design consistency across the platform using a shared design system and enterprise branding guidelines
• Participate in Agile ceremonies, including backlog grooming, sprint reviews, and demos
• Collaborate closely with ServiceNow developers, architects, and product managers to bring designs to life with high fidelity
• Stay current on ServiceNow platform enhancements, particularly those impacting UI Framework, UI Builder, and Next Experience
• Design and develop portals on hyperscale cloud platforms

What you bring

• 3–5 years of experience in UI/UX design, with at least 2+ years working specifically on ServiceNow Portal development
• Strong understanding of ServiceNow’s Service Portal architecture, Widget Editor, and AngularJS-based widget creation
• Hands-on experience with UI Builder, Now Experience Framework, and Catalog Item customization
• Proficiency in Figma (preferred), Adobe XD, or Sketch for design workflows
• Experience in implementing responsive and mobile-friendly designs within the ServiceNow ecosystem
• Solid grasp of UX principles, accessibility (WCAG 2.1), and design patterns that work well in enterprise IT platforms
• Ability to integrate UI elements with REST APIs, GlideAjax, and GlideRecord for dynamic, data-driven interactions
• Comfortable working in Agile teams and using tools like JIRA, Confluence, and Git
• Excellent communication skills and a collaborative mindset — you’re as comfortable brainstorming as you are building

Great-to-haves

• Exposure to ServiceNow’s Next Experience (Polaris) , Mobile Studio, Flow Designer, and App Engine Studio
• Working knowledge of platform security models (ACLs, roles) and how they impact portal visibility
• Ability to contribute to design system governance and reusable component libraries for broader enterprise use
• Interest in motion design, transitions, or subtle animations to enhance UX without compromising performance

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $81,000-$121,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.