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Operations Specialist

Company: Canadian Dental Services Corp.

Location: Toronto, ON

Type: Full-time

Description

Are you an analytical problem-solver with a knack for streamlining processes?

Do you thrive in dynamic environments, supporting teams to achieve operational excellence?

Can you connect strategy with action to deliver exceptional patient experiences?

Position Summary

We are seeking a motivated and detail-oriented Operations Specialist to play a pivotal role in optimizing clinic performance and enhancing operational efficiency. Reporting to the Vice President of Clinical Operations, you will act as a remote Practice Manager, providing critical support to multiple clinics and ensuring consistent operational success.

You’ll utilize data insights, cross-functional collaboration, and leadership skills to maintain operational standards, identify gaps, and improve clinic workflows. Your role will balance day-to-day tactical support with the development of long-term, scalable strategies to strengthen our commitment to exceptional patient care.

Who You Are

• A systems thinker who thrives on identifying gaps and optimizing processes to drive performance.
• Tech-savvy and comfortable with clinic management systems, scheduling tools, and data analysis platforms.
• Adaptable and proactive, ready to jump into Practice Manager duties remotely when needed.
• A team collaborator who builds relationships with clinic teams and HQ stakeholders alike.
• Passionate about operational excellence and its impact on both patients and staff.
  
  

Key Responsibilities

• Operational Support:
• Serve as a qualified remote Practice Manager when required, supporting clinics across Canada.
• Provide tactical and strategic assistance to clinics to optimize their schedules, staffing, and workflows.
• Scheduling Management:
• Maximize clinic productivity by maintaining full schedules, managing cancellations, and identifying booking opportunities.
• Collaborate with clinic teams to ensure effective pre-booking, overdue appointment management, and same-day adjustments.
• Capacity Planning:
• Forecast staffing needs and develop optimized schedules to handle both short-term and long-term demands.
• Assist clinics in addressing labor needs and ensure FTE counts align with operational goals.
• Data Analysis & Reporting:
• Analyze clinic performance data to identify trends, gaps, and opportunities for improvement.
• Report findings to senior management and recommend actionable solutions.
• Leadership & Training:
• Work with senior management to develop and deliver comprehensive training programs for clinic operations.
• Motivate clinic teams and foster a culture of excellence, accountability, and continuous improvement.
• Compliance & Audits:
• Conduct clinic audits to ensure compliance with operating standards and approved policies.
• Support clinics in achieving occupational health and safety requirements.
• Patient Experience & Brand Management:
• Partner with Marketing to drive patient engagement campaigns and maintain strong clinic branding.
• Support clinics in delivering a seamless, patient-focused experience across all touchpoints.
• Supply & Financial Management:
• Optimize inventory management while maintaining budgets and cost efficiency.
• Ensure account receivables are processed promptly, reducing overdue balances.
  
  

What You Bring

• 1-3 years of leadership experience, preferably in healthcare, operations, or business management.
• A proven track record of building high-performing teams and improving operational outcomes.
• Proficiency in Microsoft Office and clinic management software.
• Strong analytical and problem-solving skills to interpret data and drive informed decisions.
• Excellent interpersonal and communication skills, with the ability to inspire and lead others.
• A commitment to creating efficient systems that enhance patient and staff experiences.
  
  

Why Join Us?

• Play a vital role in supporting clinics and advancing patient care.
• Enjoy dynamic and diverse career opportunities with room for growth.
• Be part of a collaborative and innovative environment that values operational excellence.
• Access comprehensive training programs to develop your leadership skills.
  
  

If you're ready to make a meaningful impact, we’d love to meet you!