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Ktustudents
Customer Support Specialist — Growth & Health Insurance
Job summary
A leading e-learning provider is seeking a motivated Customer Support Representative in Abu Dhabi. This role involves answering customer inquiries, resolving issues, and ensuring satisfaction. Ideal candidates are fluent in Arabic and English, possess problem-solving skills, and have experience in technical support. The position offers competitive salary and benefits, including health insurance and professional development opportunities.
Benefits
Qualifications
- Fluent in Arabic (C2) and English (C1).
- Minimum 1 year of experience in technical/help desk support or customer success.
- Flexible to work in different time shifts and days.
Responsibilities
- Answer customer inquiries and resolve issues.
- Document recurring issues and provide feedback.
- Maintain an up-to-date understanding of products.
- Create FAQs and help center articles.
- Engage with support tiers to enhance service.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.