Customer Service Representative - Fixed Term

Stryker; Dubai; Hybrid; AED 50,000 - 70,000; Full time

Job summary

A medical technology company is seeking a Customer Service Specialist to process orders and ensure excellent customer service. This role involves working closely with various teams and supporting after-sales care. The ideal candidate will have 2-3 years of relevant experience, advanced Excel skills, and proficiency in English. The position offers hybrid work flexibility based in Dubai. Join a dynamic team committed to customer satisfaction and operational efficiency.

Qualifications

• Minimum 2-3 years of relevant experience.
• Advanced proficiency in Excel.
• Proficient in English (Intermediate/Upper Intermediate).

Responsibilities

• Process Customer orders and monitor delivery dates.
• Support with shipments arrangement and after-sales care.
• Communicate effectively with Customers and respond to their requests.

Skills

Customer service excellence

Communication skills

Attention to detail

Experience with ERP

Proficiency in Microsoft Office (Excel)

Education

Diploma/Degree in relevant field

Job description

Work Flexibility: Hybrid

What you will do :

• Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
• Work with the Purchasing team Suppliers Commercial teams RAQA Finance and Logistics teams on matters related to orders processing
• Support with shipments arrangement (getting instructions from customers work with supplier warehouse and logistics team providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone or e-mail interaction
• Support RAQA Team with quality issues and any other quality related matters (RMA booking etc.)
• Process and follow up customers complaints
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care including replacements in close cooperation with Technical Service and RAQA
• Communicate effectively with Customers and respond to their requests
• Assist the implementation of Discounts and FOC Policy
• Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved

What you need:

• Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
• Experience with ERP is desirable
• Advanced proficiency in Microsoft Office with a focus on Excel
• Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
• Responsibility perseverance attention to details
• Experience working with large databases
• Excellent communication skills handling objections
• Strong customer satisfaction focused

Travel Percentage: None

Required Experience:

Unclear Seniority