Financial Services CSR - End-to-End Customer Care

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A diversified regional group located in the United Arab Emirates is seeking a Customer Services Representative. This role involves delivering exceptional service to financial services customers through various channels, resolving queries, and performing administrative tasks on contracts. Candidates should have a background in customer relations and financial services along with a Diploma or Bachelor's degree. Experience in a contact centre is preferred, making this an excellent opportunity for those with a passion for customer service.

Qualifications

• 1–3 years of experience in contact centre or front line customer service.
• Experience in car rental/leasing or financial services is an advantage.

Responsibilities

• Handle inbound calls/emails via the contact centre platform and respond within departmental SLAs.
• Deliver First Contact Resolution by diagnosing issues and coordinating with internal teams.
• Perform administrative tasks on customer contracts ensuring accuracy in enterprise systems.
• Meet and greet walk-in customers at head office/branches.
• Adhere to Customer Care SOP and comply with KYC/data privacy/AML where applicable.

Skills

Customer Relations

Financial Services

Education

Diploma/Bachelor’s

Tools

CRM systems (e.g., Genesys)

CarPro

Accipiens

Job description

A diversified regional group located in the United Arab Emirates is seeking a Customer Services Representative. This role involves delivering exceptional service to financial services customers through various channels, resolving queries, and performing administrative tasks on contracts. Candidates should have a background in customer relations and financial services along with a Diploma or Bachelor's degree. Experience in a contact centre is preferred, making this an excellent opportunity for those with a passion for customer service.