Senior Customer Experience Specialist (Automotive)

MILELE MOTORS FZE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive export company in Dubai is seeking an experienced customer service representative to manage inquiries and enhance customer satisfaction. The ideal candidate will have 23 years of experience in customer service, with a strong focus on communication, problem-solving, and relationship building. Responsibilities include acting as the main point of contact for customers, resolving issues, and maintaining records in CRM systems. This role offers the opportunity to improve customer experiences and drive repeat business.

Qualifications

• 23 years in customer service or client relations, preferably in automotive export or logistics.
• Professional, empathetic, and proactive attitude.
• Detail-oriented with strong organizational skills.

Responsibilities

• Act as main contact for customer inquiries and requests.
• Ensure smooth customer journey from engagement to delivery.
• Resolve customer issues promptly and effectively.
• Proactively follow up with customers to assess experience.
• Maintain detailed records in CRM systems.

Skills

Strong communication and interpersonal abilities

Problem-solving mindset with a customer-first approach

Proficiency in CRM tools and Microsoft Office Suite

Ability to manage multiple tasks and prioritize effectively

Job description

A leading automotive export company in Dubai is seeking an experienced customer service representative to manage inquiries and enhance customer satisfaction. The ideal candidate will have 23 years of experience in customer service, with a strong focus on communication, problem-solving, and relationship building. Responsibilities include acting as the main point of contact for customers, resolving issues, and maintaining records in CRM systems. This role offers the opportunity to improve customer experiences and drive repeat business.