Shipping Documentation & Customer Experience Specialist

AW Connect; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company located in Dubai is seeking a detail-oriented Customer Service & Documentation Specialist. In this role, you'll handle customer inquiries, prepare shipping documents, and ensure compliance with regulations. You should have at least 1 year of experience in the shipping or logistics industry, along with strong communication skills and proficiency in Microsoft Office. This position offers an opportunity to improve customer service processes in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in shipping, logistics, or freight forwarding.
• Strong knowledge of shipping documentation and industry regulations.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Prepare and verify shipping documents.
• Liaise with freight forwarders and internal teams.

Skills

Excellent communication skills

Customer service orientation

Organizational abilities

Problem-solving skills

Tools

Microsoft Office

Shipping/logistics software

Job description

A logistics company located in Dubai is seeking a detail-oriented Customer Service & Documentation Specialist. In this role, you'll handle customer inquiries, prepare shipping documents, and ensure compliance with regulations. You should have at least 1 year of experience in the shipping or logistics industry, along with strong communication skills and proficiency in Microsoft Office. This position offers an opportunity to improve customer service processes in a fast-paced environment.