Customer Service Representative

Retailing; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-focused company in Sharjah is seeking a Customer Service Representative to handle inquiries, provide information, and resolve complaints. The ideal candidate will have strong communication skills, experience in customer service, and problem-solving abilities. This role requires the ability to work under pressure and maintain a positive attitude while ensuring high service standards. Competitive salary based on experience, with potential for additional benefits in accordance with company policy.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Computer literacy and ability to handle pressure and manage multiple tasks.
• Strong problem-solving abilities and patience.

Responsibilities

• Handle incoming calls, emails, chats, and in-person inquiries.
• Provide accurate information about products, services, and company policies.
• Assist customers in resolving issues quickly and effectively.

Skills

Excellent communication

Problem-solving abilities

Attention to detail

Multilingual abilities

Education

High school diploma or equivalent

Diploma in Business, Marketing, or related field

Tools

CRM systems

Call center systems

Job description

Customer Service Representative

Job Overview

We are seeking a friendly, patient, and professional Customer Service Representative (CSR) to handle customer inquiries, provide accurate information, resolve complaints, and ensure an excellent customer experience. The ideal candidate must have strong communication skills, a positive attitude, and the ability to work under pressure while maintaining high service standards.

Key Responsibilities

• Handle incoming calls, emails, chats, and in-person inquiries.
• Provide accurate information about products, services, and company policies.
• Assist customers in resolving issues quickly and effectively.
• Follow up on customer concerns until fully resolved.
• Identify problems and provide suitable solutions.
• Record complaints and escalate complex cases to the supervisor when necessary.
• Maintain a calm, courteous, and professional tone at all times.
• Log all interactions in the customer service system.
• Update customer records with accurate and detailed information.
• Prepare daily or weekly customer service reports if required.
• Maintain high-quality customer service standards.
• Suggest improvements to processes and customer experience.
• Participate in team meetings and training sessions.
• Work closely with sales, technical, and operations teams to resolve issues.
• Coordinate customer requests with relevant departments for timely action.

Qualifications

• High school diploma or equivalent; diploma in Business, Marketing, or related field is an advantage.
• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and listening skills.
• Strong problem-solving abilities and patience.
• Computer literacy and familiarity with CRM or call center systems.
• Ability to handle pressure and manage multiple tasks.
• Office-based or hybrid depending on company policy.

Preferred Skills

• Multilingual abilities (depending on company needs).
• Sales or upselling experience.
• Strong interpersonal and conflict-resolution skills.
• Fast-paced setting requiring quick and accurate responses.

Salary Range

Competitive and based on experience. Additional benefits may apply depending on the organization.

Location: Only those inside UAE.