Telemarketing Executive-Jobs in Vereinigte Arabische Emirate

As a Customer Service Representative you will be the first point of contact for customers seeking assistance with their questions, concerns, or requests. You will be responsible for providing excellent service by answering inquiries, resolving problems, and maintaining a positive relationship between the company and its customers.

• Customer acquisition activities:
  • Handle initial inquiries (direct & indirect).
  • Support and track local marketing activities and promotional events.
  • Conduct sales activities through enrollment.
  • Form and manage groups.
  • Follow up on unconverted inquiries and inactive customers.
• Customer retention activities:
  • Maintain positive customer relations and ensure customer satisfaction.
  • Conduct customer orientations.
  • Ensure optimal Language Center appearance.
  • Encourage customer reenrollments.
  • Schedule lessons for customers and instructors.
  • Schedule and conduct student consultations and counseling.
• Operations:
  • Enter and manage customer information in LCMS.
  • Prepare invoices, collect customer payments, and handle other accounting activities.
  • Prepare payroll.
  • Prepare reports and required documents.Manage material inventory.
  • Maintain correspondence with customers.
• Additional responsibilities:
  • Handle filing.
  • Order various supplies.
  • Offer customers food and beverages (for specific situations).
  • Develop local marketing activities.

• Customer service-oriented attitude.
• College degree or equivalent related experience.
• Native fluency in English (Arabic an advantage).
• Professional appearance.
• Effective verbal and written communication and organizational skills.
• Meets local and national legal requirements for employment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Sales experience/aptitude is desirable.

• Bachelor Degree