Guest Service Call Center Agent / Data Clerk

MOVENPICK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dynamic Guest Service Agent / Data Clerk. The role involves providing exceptional customer service, managing reservations, and performing data entry tasks while ensuring guest satisfaction. Successful candidates will have a strong customer service orientation, excellent communication skills, and the ability to multitask in a fast-paced environment. This is an exciting opportunity to work in one of the world's vibrant destinations with growth potential within the company.

Benefits

Employee benefit card with worldwide discounts

Learning programs through academies

Talent development opportunities

Qualifications

• Previous experience in customer service or hospitality industry is highly desirable.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Welcome and assist guests, addressing their inquiries and requests in a professional manner.
• Manage reservations, including bookings, modifications, and cancellations.
• Generate and analyze reports to support management decision-making.

Skills

Customer service orientation

Verbal and written communication in English

Data entry proficiency

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management

Tools

MS Office suite

Hotel management software

Job description

Job Description

We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai, United Arab Emirates. In this dynamic role, you will be the face of our organization, providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the world's most vibrant hospitality destinations.

• Welcome and assist guests, addressing their inquiries and requests in a professional and courteous manner
• Handle check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests
• Manage reservations, including bookings, modifications, and cancellations
• Perform data entry tasks, maintaining accurate and up-to-date guest records in our computer systems
• Process payments and handle cash transactions with precision
• Generate and analyze reports to support management decision-making
• Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
• Maintain a clean and organized front desk area
• Stay informed about local attractions, events, and services to provide recommendations to guests
• Assist with administrative tasks as needed, such as filing, document preparation, and inventory management

Qualifications

• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred
• Previous experience in customer service or hospitality industry is highly desirable
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in data entry and computer skills, including MS Office suite (particularly Excel)
• Ability to multitask and prioritize in a fast-paced environment
• Keen attention to detail and strong organizational skills
• Problem-solving abilities and a proactive approach to guest satisfaction
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hospitality industry practices and standards is preferred
• Familiarity with hotel management software is a plus

What is in it for you

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world