Sales Operations Coordinator jobs in United Arab Emirates
Guest Experience Operations Coordinator
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Guest Experience Operations Coordinator
Job summary
A hospitality management firm in Dubai is seeking a Guest Service Ambassador responsible for overseeing guest operations coordination to ensure seamless experiences. The role requires managing the guest journey from booking to post-stay, maintaining service level agreements (SLAs), and resolving any operational issues. Ideal candidates will have 2-5 years of hospitality experience, strong problem-solving skills, and a valid UAE driving license. This full-time position requires availability on shifts, weekends, and public holidays.
Qualifications
- 2–5 years of experience in hospitality guest services or operations coordination.
- Proven capability to manage multiple live cases under time pressure.
- Willingness to work shifts, weekends, and public holidays.
Responsibilities
- Oversee the end-to-end guest journey from booking to post-stay.
- Act as primary escalation point for guest access issues and complaints.
- Maintain detailed shift handovers for continuity of guest cases.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.