Guest Experience Operations Coordinator

Management Solutions International MSI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality management firm in Dubai is seeking a Guest Service Ambassador responsible for overseeing guest operations coordination to ensure seamless experiences. The role requires managing the guest journey from booking to post-stay, maintaining service level agreements (SLAs), and resolving any operational issues. Ideal candidates will have 2-5 years of hospitality experience, strong problem-solving skills, and a valid UAE driving license. This full-time position requires availability on shifts, weekends, and public holidays.

Qualifications

• 2–5 years of experience in hospitality guest services or operations coordination.
• Proven capability to manage multiple live cases under time pressure.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Oversee the end-to-end guest journey from booking to post-stay.
• Act as primary escalation point for guest access issues and complaints.
• Maintain detailed shift handovers for continuity of guest cases.

Skills

Strong guest-facing communication

Problem-solving skills

Calm and structured approach

Ownership accountability

Education

Valid UAE Driving License

Job description

A hospitality management firm in Dubai is seeking a Guest Service Ambassador responsible for overseeing guest operations coordination to ensure seamless experiences. The role requires managing the guest journey from booking to post-stay, maintaining service level agreements (SLAs), and resolving any operational issues. Ideal candidates will have 2-5 years of hospitality experience, strong problem-solving skills, and a valid UAE driving license. This full-time position requires availability on shifts, weekends, and public holidays.