Sales Engineer jobs in United Arab Emirates

Role purpose:

The Counter Sales Engineer assists walk-in customers with sales and general inquiries, ensuring that customer requirements are effectively matched with appropriate solutions while providing support on products and services. The CSE prepares and follows up on quotations to convert inquiries into sales. Additionally, the CSE coordinates delivery schedules and lead time, manages contract payments, and ensures timely invoicing, supporting the Inside Sales Engineer and assigned sales leads.

Key accountabilities:

• Receive and assist walk-in customers for sales and general enquiries.
• Provide accurate and informative product knowledge, addressing customer inquiries and concerns promptly.
• Process customer orders and payments efficiently.
• Actively promote our products and services to customers, identifying their needs and recommending suitable products.
• Accurately prepare quotations based on customer inquiries, ensuring they align with product specifications and pricing.
• Follow up on submitted quotations to convert them into sales, maintaining a strong pipeline of leads.
• Proactively engage with potential customers to build relationships and drive sales.
• Maintain accurate and up-to-date customer records in the CRM system.
• Provide excellent customer service and support to the customers.
• Resolve customer issues effectively and efficiently.
  
• Stay informed about industry trends, competitor activities, and product developments.
• Share insights and recommendations to improve customer satisfaction and sales performance.
  

Required Qualifications:

• Bachelor's degree in Marine Engineering, Naval Architecture, or a related field.
• Strong technical background with the ability to understand and explain complex engineering concepts.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a dynamic sales team.
• Detail-oriented with strong organizational skills.
• Self-motivated and able to work independently.
• Willingness to learn and adapt to new technologies and products.

Required Experience:

• Minimum 3+ years of experience as a Sales Engineer, with a proven track record of success.
• In-depth knowledge and familiarity with the marine industry, including its products and technologies.
• Proficiency in using CRM, ERP software and other relevant sales tools to manage customer relationships and drive sales efficiency.