Qa Analyst jobs in United Arab Emirates
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Omnichannel QA Analyst - Elevate CX & Brand Trust
Job summary
A leading retail company in Dubai is seeking a Quality Assurance Analyst to ensure high-quality customer experience across all e-commerce support channels. The successful candidate will evaluate customer interactions, drive continuous improvement, and provide insights to enhance performance metrics. Qualifications include a Bachelor’s degree and 2-4 years of experience in QA within e-commerce or retail. The role offers competitive salary and company discounts.
Benefits
Qualifications
- 2-4 years in e-commerce, retail, or omnichannel contact center QA.
- Hands-on experience evaluating digital channels (chat, email, social).
- Strong understanding of retail CX drivers and peak-season operations.
Responsibilities
- Evaluate customer interactions across various channels.
- Deliver weekly and monthly QA dashboards highlighting critical errors.
- Provide actionable feedback to agents and team leaders.
- Recommend improvements to customer communication templates.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.