Helpdesk Technician jobs in United Arab Emirates

The IT Helpdesk Technician is responsible for the installation, configuration and maintenance of hardware and software of the remote Offices, providing end-user support to office staff as well as remotely to other offices worldwide. Position reports directly to Senior IT Helpdesk Engineer in Dubai.

• Provides direct front line software and hardware support by the helpdesk platform.
• Configures new user workstation equipment, user accounts, corporate software.
• Updates and manage the IT asset inventory.
• Performs periodic maintenance on corporate client devices according to corporate policies.
• Support global implementations software/hardware.
• Coordinates with IT suppliers to meet Corporate IT requirements.
• Contacts periodically Branch offices to get feedback about any IT issue.
• Ensures implementation of global IT policies.
• Ensures issues are tracked, resolved in a timely manner.
• Documents procedures and implementations.

• IT technical background with 6-7 years of working experience in the IT support industry.
• Good understanding of Networking concepts, TCP/IP networking, physical wiring, switching, routing, and firewall.
• Manage data center operations, including virtualization, storage technologies (SAN, NAS), and backups using Commvault, Veeam.
• Hands-on experience with Virtual Platform like VMware and Hyper-V. Experience with any other virtual platform is an added advantage.
• Support vulnerability management, security compliance, and disaster recovery for critical IT systems.
• Experience with security devices such as firewall and basic configuration of network devices like routers and switches.
• Candidate MUST have a strong understanding of leading EDR/XDR solutions available in the market.
• Must have work experience in handling service desk tickets through helpdesk support portal.
• Must have the ability to support users remotely using remote support tools as per company standard.
• Develop and maintain backup and disaster recovery plans to ensure business continuity.
• Experience working with ISP across the region with special focus on ISP policies and procedures.
• Should have strong analytical skills and problem-solving attitude.
• Strong experience in configuring and troubleshooting Windows 10, 11, MS Office 2016/2019.
• Prior experience in IT Process automation will be added advantage.
• Experience in Office 365 products in managing e-mail accounts, Teams and OneDrive for Business.
• IT Security Certificate like CompTIA Security + or CEH V10 or above (Certified Ethical Hacker) is an added advantage.
• Demonstrated ability to draft and implement manuals and procedures.
• Strong oral and written English. Italian, French or any other language, is an added advantage.
• Team player with ability to work within culturally diverse environments and with minimum supervision.
• Provide after-hours support as needed to maintain business continuity.

• Bachelor’s or master’s degree in computer science or a related discipline.
• Certifications- Microsoft Certified Engineer (MCSA), VMware Certified Engineer, Backup certification (Veeam, Commvault), CCNA.
• Experience- 6-7 years of experience managing IT infrastructure, with expertise in data center technologies, including Microsoft Servers, VMware, SAN/NAS storage, and backups (Commvault, Veeam).
• Certification like ITIL is an added advantage.
• Strong knowledge of Active Directory, Hyper-V, Vmware, Office 365, and security management.