Retail Manager jobs in United States

The Store In Charge is responsible for driving sales, customer satisfaction, and store operations while ensuring profitability and high merchandising standards. The role involves comprehensive training and development of the staff, managing direct and total reports, and is accountable for achieving various operational metrics such as annual and brand budgets, visual merchandising scores, customer service excellence, and zero stock pilferage. A key success factor is leading a highly motivated team and personal development through training programs.

Customer Experience / Sales

• Ensure high standards of customer service in all areas of operations.
• Provide complete functional area knowledge to store staff for effective job performance.
• Resolve customer complaints and issues to achieve satisfaction within company policies.
• Support marketing and promotions by coordinating with the merchandising team for campaign adjustments.
• Ensure stock and manpower planning to support expected demands efficiently.

Drive Sales & Profitability

• Participate in monthly forecasting with inputs from various departments.
• Monitor progress through weekly meetings and take corrective measures if needed.
• Meet or exceed profitability expectations in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by meeting all loss prevention measures.
• Execute and comply with company policies and store procedures.
• Ensure smooth store operation in collaboration with managers to maintain brand integrity.
• Investigate cost-saving measures to minimize operating costs and wasteful expenditure.
• Identify high-risk areas and take measures to reduce shrinkage.

Team Management

• Maintain a motivated store team using positive reinforcement.
• Coach, counsel, discipline, plan, monitor, and appraise staff performance results.
• Oversee all cashiering activities including reconciliations and bank deposits.
• Manage annual leave plans considering business needs and peak periods.
• Ensure retail back office coordinator is updated on all leaves and records.

Self-Development

• Attend product training workshops and training programs to maintain professional knowledge.

People Development / HR

• Recruit, hire, develop, and retain high-quality management associates for succession planning.
• Lead by example, providing training and ongoing feedback on product knowledge and selling skills.
• Organize weekly staff meetings and daily briefings on store performance and company strategies.
• Communicate new store procedures and performance targets effectively.

Required Skills To Be Successful

• Strong MS Excel and PowerPoint skills.
• Extensive marketing strategy development experience.
• Self-motivated with strong communication skills.
• Strong understanding of customer and market dynamics.

What Qualifies You For The Role

• High school education or equivalent preferred.
• Minimum two years of Assistant Store Manager experience.
• Proven track record in driving sales and profit results.
• Experience in training and developing teams.

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