Retail Operations Manager

Cygnify; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A large global retailer in Dubai is seeking a Retail Operations Manager to oversee operations for 25 stores. The ideal candidate will drive sales, manage a team of 100 staff, and ensure operational excellence while delivering exceptional customer experience. Candidates should have 5-8 years of relevant experience in retail operations and a proven track record in managing teams and P&L responsibilities. This is an opportunity to join a dynamic team and shape the retail experience in a competitive market.

Qualifications

• 5-8 years experience in retail operations or multi-store management.
• Proven track record of managing large teams and store networks.
• Strong commercial analytical and negotiation skills.

Responsibilities

• Manage day-to-day operations of 25 retail stores.
• Drive sales performance, P&L ownership, and KPI achievement.
• Lead, train, and motivate a team of 100 employees.

Skills

Retail operations experience

Team management

Sales performance analysis

P&L ownership

Job description

Role: Retail Operations Manager Location: Dubai

We are partnering with a large global retailer who is seeking a Retail Operations Manager to manage their 25 stores. The ideal candidate will drive sales, ensure operational excellence, and lead a team of 100 staff while delivering exceptional customer experience.

Key Responsibilities

• Manage day-to-day operations of 25 retail stores.
• Drive sales performance, P&L ownership, and KPI achievement.
• Oversee stock replenishment, seasonal launches, and promotions.
• Lead, train, and motivate a team of 100 employees (4-5 direct reports).
• Ensure strong stakeholder management with HQ, mall management, and PR.
• Implement marketing and branding initiatives in coordination with HQ.

Requirements

• 5-8 years experience in retail operations / multi-store management.
• Proven track record of managing large teams and store networks.
• Strong commercial analytical and negotiation skills.
• Experience in P&L ownership and sales forecasting.
• Open to travel and willing to work on weekends.