Retail Coordinator

Museum Studio; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A cultural institution in Abu Dhabi is seeking a Retail Coordinator to support operational activities, manage e-commerce content, and engage in product development. The ideal candidate will have experience in retail operations, strong coordination skills, and the ability to thrive in a fast-paced environment. Responsibilities include preparing client presentations, managing product listings, and collaborating with local suppliers. Fluency in English is essential, and additional language skills are a plus.

Qualifications

• Valid work visa allowing employment in the UAE.
• Experience supporting a Head of Retail in operations.
• Strong understanding of retail environments in cultural or luxury settings.

Responsibilities

• Support retail operational execution and client relationship follow-up.
• Manage product listings and e-commerce content updates.
• Coordinate with local suppliers for product development.

Skills

Strong coordination skills

Communication skills in English

Detail-oriented

Experience in retail environments

Ability to work in a fast-paced environment

Job description

RETAIL COORDINATOR – MUSEUM STUDIO

Direct reporting line: Local Head of Retail

Role purpose: Support the operational execution of retail support activities, product development and client relationship follow-up.

Key responsibilities

1. Retail & Client Support

• Prepare operational and product follow-up meetings (ZNM, NHM).
• Create client presentations in the required formats (Visual Merchandising, fit-out, product assortments, product approvals), acting as the coordination link between central expert teams and local suppliers (VM, architecture, design, etc.).
• Contribute to the creation of product catalogues (B2B, corporate gifting).
• For example, in response to requests such as VIP gifting for the Presidential Palace, the catalogue showcases ZNM products or collaborations and includes available stock, replenishment options and delivery lead times to enable client selection and order placement.
• Develop and formalise presentation materials for product offerings.
• Develop and structure training content for sales teams, under the supervision of the Store Manager.

2. E-commerce & Digital Content

• Manage product listings and updates across e-commerce platforms.
• Write, edit and optimise product descriptions.
• Coordinate the integration of payment systems with the bank.
• Organise and follow up on product photo shoots.
• Update website content (Terms & Conditions, FAQs, informational pages).

3. Product Development & Local Collaborations

• Coordinate with local suppliers, ensure technical follow-up and share required materials in line with museum guidelines.
• Update and maintain the master product tracker to ensure accurate monitoring of product development.

Required profile & criteria

• Valid work visa allowing employment in the country.
• Proven field experience supporting a Head of Retail, with direct exposure to retail operations, coordination and day-to-day execution.
• Strong understanding of retail environments, ideally within cultural, luxury, lifestyle or experiential settings.
• Hands‑on, detail-oriented profile with strong coordination and follow-up skills.
• Ability to work in a fast-paced, project-driven environment with multiple stakeholders.
• Excellent communication skills in English; additional languages are a plus.
• Comfortable working both strategically (presentations, structuring content) and operationally (execution, tracking, coordination).