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Front of House (Waiter, Runner, Host, Cashier) - Arabic Speaker
Job summary
A leading dining establishment in the United Arab Emirates is seeking a Front of House (FOH) team member who is fluent in Arabic and English. This role involves greeting guests, managing reservations, and providing exceptional customer service to ensure a positive dining experience. Ideal candidates have prior experience in hospitality, excellent communication skills, and a professional appearance. Flexible work hours including shifts and weekends are required.
Qualifications
- Fluent in Arabic and English (spoken and written).
- Previous experience in a restaurant, café, or hospitality environment preferred.
- Excellent interpersonal and communication skills.
- Strong customer service orientation and positive attitude.
- Well-groomed and professional appearance.
- Ability to multitask and work under pressure.
- Basic POS (Point of Sale) system knowledge is an advantage.
- Flexible to work shifts, weekends, and holidays.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Communicate clearly in Arabic and English with guests.
- Manage reservations, waiting lists, and table assignments efficiently.
- Escort guests to their tables and present menus.
- Provide information about menu items and restaurant services.
- Handle guest inquiries, requests, and complaints promptly.
- Coordinate with kitchen and service teams.
- Process guest payments accurately.
- Maintain cleanliness and organization of dining areas.
- Assist in training new team members.
- Uphold company policies and service quality expectations.
Skills
Education
Department: Service / Operations
The Front of House (FOH) team member is responsible for delivering exceptional customer service and ensuring a positive guest experience from arrival to departure. The role requires excellent communication skills, a professional appearance, and fluency in both Arabic and English to effectively assist guests and support restaurant operations.
Greet and welcome guests in a friendly and professional manner.
Communicate clearly in Arabic and English with guests to ensure understanding and satisfaction.
Manage reservations, waiting lists, and table assignments efficiently.
Escort guests to their tables and present menus.
Provide accurate information about menu items, promotions, and restaurant services.
Handle guest inquiries, requests, and complaints promptly and professionally.
Coordinate with the kitchen and service teams to ensure smooth operations.
Process guest payments accurately and issue receipts when needed.
Maintain cleanliness and organization of the reception, dining, and service areas.
Support other FOH staff and assist in training new team members.
Uphold company policies, grooming standards, and service quality expectations.
Fluent in Arabic and English (spoken and written).
Previous experience in a restaurant, café, or hospitality environment preferred.
Excellent interpersonal and communication skills.
Strong customer service orientation and positive attitude.
Well-groomed and professional appearance.
Ability to multitask and work under pressure.
Basic POS (Point of Sale) system knowledge is an advantage.
Flexible to work shifts, weekends, and holidays.
High school diploma or equivalent.
Hospitality or customer service training is a plus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.