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Lobby Hostess
Job summary
A luxury hotel chain in Dubai seeks a professional Lobby Hostess to provide a warm reception and exceptional guest service. The role involves welcoming guests, coordinating with staff, maintaining a pristine lobby, and promoting services. Ideal candidates have experience in luxury hospitality, excellent communication skills, and a positive attitude. This full-time position requires flexibility and the ability to work under pressure, along with fluency in English. Join us to create memorable experiences for our guests.
Qualifications
- Previous experience in guest services or hostess roles in luxury hotels.
- Excellent communication skills with customer service focus.
- Capacity to handle high-pressure situations gracefully.
Responsibilities
- Greet and welcome guests with a professional reception.
- Coordinate guest arrivals and departures seamlessly.
- Maintain the lobby area in a clean and organized condition.
Skills
Tools
We are seeking a professional and friendly Lobby Hostess to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive first impression of our hotel.
- Greet and welcome guests upon arrival providing a warm and professional reception
- Offer personalized assistance and information about hotel facilities services and local attractions
- Coordinate with front office concierge and bell staff to ensure smooth guest arrivals and departures
- Maintain the lobby area and public spaces in a clean organized and visually appealing condition
- Handle guest inquiries special requests and reservations efficiently and courteously
- Monitor guest satisfaction in the lobby area and address any concerns promptly
- Assist with VIP arrivals departures and special occasions
- Promote hotel services and experiences to enhance guest satisfaction and drive revenue
- Ensure compliance with health safety and hygiene standards in all public areas
- Collaborate with other departments to provide seamless guest experiences
- Stay informed about local events and attractions to provide up-to-date information to guests
- Previous experience in guest services concierge or hostess roles preferably in luxury hotels or resorts
- Excellent interpersonal and communication skills with a strong customer service orientation
- Ability to anticipate guest needs and provide personalized assistance
- Strong organizational and multitasking abilities
- Fluency in English; additional languages are highly advantageous
- Professional appearance and confident demeanor
- Knowledge of local attractions culture and amenities in Dubai and the surrounding areas
- Familiarity with hotel management systems
- Ability to handle high-pressure situations with grace and composure
- Detail-oriented with a keen eye for maintaining a pristine lobby environment
- Flexibility to work various shifts including weekends and holidays
- Collaborative team player with a positive attitude
- Minimum 1 year of experience in the same or similar role
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
No
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.