Assistant Manager Events and Groups Sales

Kerzner International Management; Dubai; On-site; AED 50,000 - 75,000; Full time

Job summary

A luxury resort group in Dubai is seeking an Assistant Manager for Events and Groups Sales. This role involves managing client relationships and coordinating event requirements, aimed at maximizing revenue and ensuring guest satisfaction. Candidates should have a Bachelor's degree in Hospitality or Business Administration, along with a minimum of 2 years of sales experience in a luxury 5-star hotel. Exceptional communication and organizational skills are essential to thrive in this dynamic environment.

Qualifications

• Bachelor’s degree in hospitality or business administration preferred.
• Minimum 2 years of sales experience in a luxury 5-star hotel.
• High level of written and verbal business English.

Responsibilities

• Manage client relationships and coordinate event requirements.
• Ensure high levels of service during events.
• Prepare and distribute event tracking and forecasts.

Skills

Sales & Negotiation

Customer service oriented

Organizational ability

Attention to detail

Effective Communication

Leadership skills

Education

Bachelor’s degree in Hospitality or Business Administration

Tools

Microsoft Office

Opera Sales and Catering

Job description

Assistant Manager, Events and Groups Sales (19169)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

The Assistant Manager, Events & Group Sales is responsible for driving group and event business to the hotel by managing client relationships, coordinating event requirements, and maximizing revenue opportunities. The role involves prospecting, contracting, planning, and servicing events and group bookings while ensuring the highest level of guest satisfaction and alignment with the hotel’s service standards.

Key Duties and Responsibilities

External Duties

• Responsible for managing, consulting, personalizing, arranging, and executing the events for all Events customers.
• Responsible for identifying with a customer the total event service process and needs.
• Ensure that all customers are given a consistent high level of service throughout each event.
• Conduct in-house site inspection for all potential clients and event/group accounts, adhering to SOP.
• Maintains active business relationships with existing customer database and ensures new and repeat business to support revenue goals.
• Ensures that all lead requests are handled as per policy and not exceeding the lead handling timeframe policy.
• Strong liaison with clients to ascertain their precise event requirements.
• Ensures active follow-up on sent offers as per guest requirements, including payment/cancellation policy.

Internal Duties

• Executes all hotel events with a seamless turnover, from banquet and F&B service Managers, and through to post-event follow-up.
• Coordinate with Revenue Manager for rates and availability, agreed terms and conditions in order to be able to contract.
• Oversees day-to-day sales efforts of the Conference and Events department with specific responsibilities for directing sales, training, and maintaining systems in view of achieving departmental and hotel targets.
• Ensures that all department heads are informed of significant groups that will impact the Hotel's operations.
• Continue to review procedures and processes within the department to maximize profit (department revenue), increase productivity, and improve efficiency with the operations team.
• Maintains complete knowledge of and complies with all hotel/departmental policies and procedures.
• Prepares and distributes the weekly Event and Group Tracker/ forecast, identifying covers and sales by meal periods.

Experience & Educational Requirements

• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
• Min. 2 years in Sales in a luxury 5-star hotel.
• Relevant Sales Training in SFA.
• Sales & Negotiation Training on Success Factors.
• Sales Force Training.
• Opera Sales and Catering Training.
• Middle East Experience desirable.
• Basic level - Microsoft Office applications.
• High level of written and verbal business English.
• Proven results in a Sales role.
• Interpersonal skills.
• Customer service oriented.
• Attention to detail.
• Organizational ability.
• Problem Solving and Decision Making.
• Influence & Negotiation.
• Ability to prioritize tasks.
• Problem solving and decision making.
• Leadership skills.
• Highly organized and proactive.
• Initiative and Commitment to Achieve.
• Effective Communication.
• Customer focused.

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.