Concierge Supervisor: Lead Guest Services Team

Kempinski Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Front Office staff member responsible for guest request management. The ideal candidate will have 3-5 years of experience in a similar role, possess exceptional communication skills, and demonstrate a commitment to customer satisfaction. You will handle guest inquiries, maintain detailed information about hotel services, and lead the Concierge team to achieve high service standards. Join a prestigious team and enhance your career in hospitality.

Qualifications

• 3-5 years experience in a Front Office Department or similar position.
• Ability to work and communicate effectively in a multicultural environment.
• Excellent written and verbal communication skills.

Responsibilities

• Handle guest requests in a friendly and efficient manner.
• Keep updated on hotel services and local points of interest.
• Deliver and distribute mails, faxes, messages, and parcels.

Skills

High School Graduate or equivalent

3-5 years experience in a Front Office Department or similar position

Ability to work and communicate in a multinational environment

Excellent written and verbal communication skills

Teamwork

Problem Solving and Decision Making

Highly responsible and reliable

Professional presentation

Education

High School Graduate or equivalent

Job description

A luxury hotel chain in Dubai is seeking a dedicated Front Office staff member responsible for guest request management. The ideal candidate will have 3-5 years of experience in a similar role, possess exceptional communication skills, and demonstrate a commitment to customer satisfaction. You will handle guest inquiries, maintain detailed information about hotel services, and lead the Concierge team to achieve high service standards. Join a prestigious team and enhance your career in hospitality.