Reservations Supervisor jobs in United Arab Emirates
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Job summary
A leading hospitality company in Dubai is seeking a Reservations Agent to manage inquiries and reservations, ensuring exceptional service for ultra luxury clientele. The successful candidate will have a background in hotel management, with at least 2 years' experience in a luxury environment. This full-time role offers an opportunity to optimize revenue while delivering personalized guest experiences.
Qualifications
- Minimum 2 years experience in Hotel or Resort as Reservations Agents.
- Luxury hotel or resort background preferred.
- Understands the local culture and has worked in the region.
Responsibilities
- Manage guest inquiries and reservations with exceptional service.
- Optimize revenue while maintaining high quality standards.
- Convert inquiries into confirmed reservations via expert engagement.
- Provide personalized service to ultra luxury clientele.
- Handle reservation-related communications with precision.
- Capitalize on sales opportunities through various channels.
Skills
Education
Tools
To manage guest inquiries and reservations with exceptional service ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
- Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments including Retail Negotiated Leisure Group and other specialized categories.
- Ensure seamless application of rate restrictions hurdles and availability controls to optimize revenue.
- Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
- Align reservations with the hotels revenue management strategies to drive optimal performance.
- Provide highly personalized service tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
- Exhibit expert knowledge of all hotel products services and experiences to craft bespoke guest journeys.
- Handle all reservation-related emails and calls with precision ensuring a flawless and efficient booking process.
- Maintain meticulous accuracy in the PMS database ensuring proper market segmentation and data integrity.
- Identify and capitalize on sales opportunities through individual travelers corporate accounts wholesalers and luxury travel agencies.
- Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
- Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
- Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
- Demonstrate full proficiency in Opera PMS Resaweb and other revenue management tools.
- Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
- Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
- Contribute to achieving departmental goals including ALL loyalty program enrollments and guest engagement metrics.
PERSONAL ATTRIBUTES
- Adaptability & Agility
- Meticulous Attention to Detail
- Multitasking & Efficiency
- Organizational Excellence
- Exceptional Communication & Interpersonal Skills
- Problem Solving Mindset
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates
No
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.