Reservations Agent Arabic Speaker

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is looking for a Reservations Agent to provide exceptional service and maximize guest experience. The ideal candidate has at least 2 years of experience in a 5-star hotel environment and is fluent in English. Join us to explore limitless possibilities and make an impact in the world of hospitality.

Qualifications

• Minimum 2 years experience as Reservations Agent in a 5 Star Hotel/Resort.
• Experience in customer service is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide exceptional friendly and engaging service.
• Maximize revenue through upselling.
• Assist guests with special requests and information.
• Book reservations and update information accurately.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Experience with Opera

Job description

Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through upselling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications :

Your experience and skills include:

• Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE
• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera will be preferred
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Additional Information :

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo!#BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime